Exploring the Digital Future of Management

Coming of Age Digitally

MIT SMR and Deloitte’s 2018 global executive study and research report investigates how born-digital and legacy organizations alike achieving digital maturity through continuous learning.

Working with Key Performance Indicators

Leading With Next-Generation Key Performance Indicators

MIT Sloan Management Review’s first annual cross-industry survey of senior executives in collaboration with Google offers insight into organizations’ use of key performance indicators in the digital era.



How Does Customer Experience Affect Your Business?


Why Customer Experience Is Key for Loyalty Programs

Improving customer experience offers more long-term benefits than “earn-and-burn” loyalty programs.


Putting Customer Experience at the Center of Digital Transformation

Frontiers |

Digital growth often comes at the expense of customer experience, but a new approach offers a win-win.


Leading in a Time of Increased Expectations

Duke Energy CEO Lynn Good reflects on guiding her company in an industry in transformation.


“People Analytics” Comes Center Stage


Companies are increasingly leveraging objective data and deep analysis to support their strategic decisions about talent. Open access to these three MIT Sloan Management Review articles about using data in recruiting, performance evaluation, and other aspects of human resources is provided courtesy of Wharton Executive Education.


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“Big Data Is Driving New Opportunity”

Digital transformation comes in many forms. New technologies are not only changing the services and products companies can provide, but also how companies provide them, and how they do business with one another. The three articles in this collection provide guidance on how companies can explore opportunities for growth, whether it be through new processes, products, or applications. (Registration required.)

Competitive Edge


Free download of this MIT SMR collection is brought to you by Qlik®.

A Necessary Conversation About Technology

Business, Technology, and Ethics: The Need for Better Conversations

July 5, 2018 | R. Edward Freeman and Seth Lashley

The fusion of business, technology, and ethics is unfolding at a rate that appears to outstrip our ability as citizens to have meaningful and careful conversations about the effects of our actions on others. At the same time, the civic processes that should encourage innovative solutions to new problems appear to be broken. What we need is a commitment to honestly talk about the challenges technology now poses.

The Digital Supply Chain

Can Your Supply Chain Hear Me Now?

Frontiers |

As conversational commerce becomes embedded into company operations, it has the potential to bring supply chains closer to customers, employees, and senior management.

Beyond the Speed-Price Trade-Off

Frontiers |

In response to increasing consumer demands for faster deliveries without added cost, more companies are implementing IT solutions that enable access to real-time sales data and inventory data across the whole enterprise. Real-time sales and inventory information, coupled with advanced analytics enables networks to accommodate fluctuations and changes in the business environment quickly, a quality the authors call distribution agility.


Changing How We Work

Goodbye Structure; Hello Accountability

June 27, 2018 | Jeanne Ross

Companies will be able to operate as true digital organizations only when they learn how to respond quickly to unanticipated opportunities and threats. But instead of restructuring to increase agility, some organizations are assigning accountabilities for specific business outcomes to small teams or individual problem owners. Tackling new objectives is then built around individual flexibility, market-based resource allocation, experimental mindsets, and coaching rather than managing.