For a Return on Platform Investment, Focus on New Capabilities
Reimagining your business as a platform won’t add value to the organization by itself. Instead, creating new platform-based capabilities is the key to success.
The mere mention of Alibaba, Netflix, or Facebook evokes “platform envy” among executives at traditional, legacy organizations. That’s understandable. From Google to GitHub, platform companies — businesses that create value by connecting participants — continue to disrupt global industries and established business models alike.
Companies alert to strategic opportunities recognize that business success today requires taking part in and even creating open platform ecosystems — it’s not enough just to promote digital transformation. As the CEO of a global German industrial equipment supplier told me, “We know that in an internet of things world, we must go beyond products and components, and embrace platforms.” Every serious business is trying to embrace and extend its inner Amazon; to paraphrase Amazon CEO Jeff Bezos, “Go platform or go home” is the new managerial mantra.
But to what end? Too many world-class product and services companies find their platformization quests painfully procrustean. Like Procrustes of Greek mythology, who brutally hacked up or stretched people’s bodies to fit them into a bed of a certain size, companies risk defining their “platform” value so narrowly that they end up with constricted or conflicted implementations. Even when fully embracing application programming interfaces, micro-service architectures, and other enabling digital technologies, companies frequently fail to get the business impact they crave. The technologies work; their wannabe platforms do not.
One Challenge: We Don’t Have a Common Language
Many of the problems with translating platform principles into specific practices can be attributed to conflicting and confusing definitions. For instance, a blog in Harvard Business Review a few years ago noted that “by building a digital platform, other businesses can easily connect their business with yours, build products and services on top of it, and co-create value.”
On the other hand, Quora’s platform definition declares: “Platforms are ways of enabling one product to work with other products.” And Microsoft cofounder Bill Gates is said to have described platforms this way: “A platform is when the economic value of everybody that uses it exceeds the value of the company that creates it.”
These definitions — individually and collectively — may be provocative, but they offer little practical guidance to managers struggling to compete with tenacious, born-digital disruptors unburdened by history, legacy, and costs.