Leading Sustainable Organizations
Like most leading thinkers about the intersection of sustainability and business, Richard Locke got here from somewhere else. Trained as a political scientist, he became known early on for expertise in supply chain labor practices, and for advocating that social and economic concerns be integrated into curriculum and research. Now, as the Alvin J., Siteman Professor of Entrepreneurship at the MIT Sloan School of Management and a Professor in the political science department at MIT, Locke’s interdisciplinary cast of mind is evident in all the work he does—especially his exploration of sustainability. He has helped spearhead the development of MIT Sloan’s Laboratory for Sustainable Business (S-Lab), which, notably, not only investigates sustainable-management issues in the classroom but puts students inside companies that are grappling with sustainability challenges on every front. Locke’s own current research focuses on improving labor and environmental standards in global supply chains. As a result of his research on Nike and its efforts to improve working conditions among its suppliers, Locke was awarded the Faculty Pioneer Award from the Aspen Institute’s Business and Society Program.
Our conversation with Locke is the first of the MIT Sustainability Interviews, a fortnightly series appearing every other Wednesday here on sloanreview.com (and in print in the MIT Sloan Management Review). The interviewees will include thought leaders from arenas as diverse as management, urban studies, history, energy science, civil engineering, and design. And they’ll aim to explore one central question: As sustainability—economic, environmental, social, and personal—emerges to become the defining business issue of our times, what do leading managers need to know?
Locke’s answer? A lot. The good news in Locke’s answer? That unlike what most managers still believe about sustainability, there actually is good news. There’s opportunity here.
He was interviewed by Michael S. Hopkins, Editor-in-Chief, MIT Sloan Management Review.
When you hear business people talk about sustainability—about what it means and what they can do—what are they generally thinking of?
Right now they’re mostly thinking of Al Gore. We’ve bombarded people with evidence about environmental issues, some of which is convincing, some of which other people don’t believe. It’s the model that says: Sustainability is about the environment, and things are bad. And the reaction to that is, “Oh, God, there are big problems, but they’re not so immediate, so someday I’ll do something, but I don’t have to do something right away.” A McKinsey study showed that a big chunk of business people are saying, “I’ll wait for technology to get me out of it.”
So, we’ve kind of frightened people, and they know they should do something. But what we need to do is say, “There are other companies like you or like you want to be who are already paying attention to sustainability, and look what they’re doing.”
When I talk to start-up companies or medium-sized companies that don’t have a lot of money—who aren’t in the Fortune 500, say—their initial reaction often is, “Don’t lecture me on yet another added cost.” We have to show them that it is possible for them to act on sustainability issues, and that it’s actually going to be good for their business.
LOCKE’S SUSTAINABILITY TAKEAWAYS
How do you define sustainability?
- Meet today’s needs so needs of future generations aren’t compromised
- Environment, economy, social standards, personal balance all linked
Which sustainability issues will have the biggest implications for managers?
- Governmental regulations, especially around carbon emissions
- Pressure from customers
- Environmental factors such as water scarcity
- Cost-cutting measures developed internally
Threats and Opportunities
What threats and opportunities will sustainability-related concerns present?
- Threat: financial pressures of current economic crisis
- Opportunity: companies that are strong on sustainability will be perceived as having superior management overall
What obstacles keep organizations from acting on sustainability problems/opportunities?
- Assumptions that sustainability initiatives mean extra costs
- Lack of empirical evidence and visible role models of successful sustainability strategies/tactics
…People are unwisely waiting “for technology to get me out of it”…. Conservation is not the same as sustainability…. We need to combat silo mentality of competing ideas not collaborating….
To leaders and managers, what do you think “sustainability” means?
We don’t have a common language about this yet. I hear two different kinds of definitions in the circles that I travel in. One is from people who are fans of sustainability in terms of environment, and who say that we have to preserve and conserve the kinds of air, water, and land resources that we have, or else we’re going to be off balance and undermine the carrying capacity of the Earth in terms of human life.
The other conception is held by people who basically just think of sustainability as a threat–usually a looming threat of carbon tax regulation. That McKinsey survey of CEOs showed that though 60% think sustainability is a problem, the vast majority of them say that they’re not really doing much about it. And yet, some 80% expect that within five years they’ll have some sort of carbon regulation in their home countries. So many of those people think of sustainability as just something that’s going to be bad for business, as opposed to thinking that it can be an opportunity for business. Which I’m convinced it is.
Your definition of sustainability is different.
I build on the Brundtland Commission’s definition of sustainability, which focuses on using resources today in a way that ensures there’ll be resources to meet the needs of future generations. I look at not only the environment but at energy and social issues like human development and poverty alleviation as well. People hear about the environment but they don’t often talk about, say, labor justice. But that’s one of the keys.
Climate, environment, energy, social standards—they’re all linked. One of the metaphors we’ve used a lot over the last couple of years is to think of sustainability as a fabric. You pull a thread and everything comes together.
Look at the example of greenhouse gas emissions. If we really care about reducing gas emissions, policy change in the United States won’t be enough. We have to care about looking at some of the big emerging markets, especially China and India. Now, why are they emitting so much carbon? Well, because they’re building a lot of power plants. And why are they building power plants? Because they need the energy to fuel their development. And suddenly a conversation that started around greenhouse gas emissions has shifted to the quality of development and social standards and water and waste and people. They’re all related.
So definition matters, you believe—we need consensus on what we’re talking about when we talk about sustainability?
Yes. We have to make sure that if we care about the environment, we’re also caring about people and the social dimension of sustainability. They have to go hand in hand, and not just in the advanced industrial nations, but especially in the developing world. If you don’t combine those two things, it’s a problem.
There’s a book by Van Jones called The Green Collar Economy (Harper One 2008) that makes a case about how the environmental movement is basically middle-class white people who care about preserving nature because they’ve already been able to have their second home or whatever, and that the movement has excluded poor people and people of color. He makes the point that unless we link everything together, this is going to be yet another white middle-class movement. The conversation is going to be about conservation as opposed to sustainability—a huge distinction.
Even here on the MIT campus, among my colleagues and friends, there’s a problem of being stuck in thinking about the topic in only one specific way. There’ll be one group that talks about the carbon energy side, and another group that will emphasize the environmental side, and another that will talk about the social side. But they do not talk with one another. And therefore all of our proposed analyses of the problems and hence solutions are stuck in those silos. Instead we should be standing back, seeing how they’re related, and saying, “Wait a minute. If I see how all of these things connect, maybe there’s a very different kind of opportunity here.” So, that’s what I really stress.
Who else is thinking about weaving those strands together?
In addition to my MIT colleagues here at S-Lab, there’s Marshal Ganz, who teaches leadership at the Harvard Kennedy School. Marshall was an organizer for the United Farm Workers for years. He emerged as sort of Cesar Chavez’s right-hand man. Great story. He was in college in the 1960s, dropped out of Harvard to first do organizing for civil rights in the South, then went to California and did all this farm work and, I don’t know, 20 years later, returns to Harvard to finish his B.A., get a PhD, and start teaching at the Kennedy School. So he was really big on labor organizing, community organizing, and now he’s doing tons of work on climate and environment.
I went to a workshop for climate change activists that he organized, and there were a lot of young people. More or less, they were a little older than my kids. Afterwards at lunch I said, “Marshall, how do you put these two things together? You were Mr. Labor Organizer, and now you’re doing environment?” And he basically said, “This is where the youth is. Youth care about this issue, they have all the energy, they’re really mobilized. Our goal is to link these two worlds.”
What do you see driving companies to face sustainability issues? You’ve talked a little bit about coming regulation.
Yeah, one of the drivers is going to be whatever kinds of regulations appear around carbon. The European Union is already doing some things, and individual states in the United States, like California, have already become much more astute. There will be other kinds of regulations like this. And those regulations initially will be an added cost. They may drive out some of the less productive, less efficient, more polluting companies.
What else will confront managers with strategic choices that they’ll have to make?
Some developing areas are going to be hit with scarce water and problems around water purity. The developing countries, of course, are going to be hit even harder by the financial crisis. And I worry, quite honestly, about places that don’t have much of a buffer, where suddenly there may be no jobs and no public services and no tax revenues. I think that we’re going to see an uptick in conflict, and that’s going to make it really difficult to do business in some places. You know, you can start looking for uranium in Congo if you want, but God knows what’s going to happen to society there.
So what will trigger new focus on sustainability-related management strategy inside organizations? Often we see all kinds of change driven just because a CEO gets religion about something—will that happen here?
Well, in addition to pressure from government because of the regulation, you’re going to have pressure from customers. All the surveys and experimental work for consumer goods, whether it’s about fair-trade certified or ethical or green products, all seems to suggest that people really value these things.
I think big pressure also is going to come from within the business itself—not from a missionary CEO, but from some of the functional managers. My theory is that it’s some group on the periphery, usually middle level, that figures out a solution to some real problem. They show that it works, and then they can start diffusing it. And then it gets embraced by the top. I seldom think that it’s a top-down thing.
For example, the redesign of supply chains to make them less intrusive on the environment is happening for clear cost reasons.
How does the redesign of supply chains become part of a sustainability equation?
One of the Nike people told me that they had built [their former] supply chain based on the assumption of cheap labor, cheap energy, decreasing costs of transportation and logistics, and no externalities. All of those are gone. So, now, some of the commodities are going down, but energy is still really expensive. Transportation costs are still very expensive.
So you have companies like Nike, like P&G, that are thinking of literally reconfiguring their supply chains to have regional hubs and fewer suppliers. I believe that there will be some interesting stimulus coming from buyers and suppliers who can step up. They are going to be able to maintain relationships they have with their global buyers in a way that the others aren’t.
Why is that? Because there’s some kind of competitive advantage?
What I’ve heard from companies on the supplier side and the buyer side is that, in their view, companies that have their act together around sustainability usually have their act together in other things, too. So those are the companies they want to work with.
Can you elaborate?
Yeah. Efficiency (lower unit costs), quality, reliability—often these “positive” attributes of companies go hand in hand, managers will tell you. Now think about sustainability. If a company is good at developing systems that deal with health and safety, and/or treating waste and water, and/or devising innovative ways to reduce energy consumption, and so forth, they usually have their act together on many other, fundamental, how-they-do-business fronts. In other words, companies that have thought hard about how to establish various management systems that promote more sustainable business practices are also companies that have thought hard about how to be more efficient or innovative or differentiate their products and services in the market.
Sustainability becomes a proxy for management quality. This is a quick way for others, be they buyers or customers or potential partners, to get information about vendors or any other value-chain partner and what kinds of systems they have. And that makes sense to me, absolutely. You can be an efficient company and probably even make good quality goods without being focused on sustainability. But I think it’s very hard for you to be a sustainable company and not also be good at those other things. And that’s why you have things like GRI [Global Reporting Initiative] and others which businesses use to signal to other companies, “We’re serious about this. It’s not just a PR thing.”
I recently gave a couple of talks to the 150 top managers of the Brazilian mining company called Vale, formerly called Companhia Vale do Rio Doce—CVRD, which is the second-largest mining company in the world and the largest producer of iron ore. I had read their sustainability reports and GRI reports and it all seemed to be based on reputation protection and just making sure that they’re staying within the law. Sustainability is part of their jargon, but it’s sort of frosting on the cake.
So I said, “Look, you’re already responding in this defensive way, but how can you respond in a proactive way? You have the highest quality iron ore in the world, and because of the way you can pelletize it, your consumers—steel plants—actually have to use a lot less energy. This is something you should be building into how you’re selling yourself. You’re doing all this reforestation and land management, make this integrated. On the other hand, you had several fatalities last year. You can’t be a sustainability company if people are dying and getting injured, so you’d better clean up your act. That’s an economic issue too, in terms of paying benefits and fines.” And three of the executive directors afterwards said, “I didn’t think about it that way until you said this. We could really go back and try to make this one of our competitive advantages.” And I said, “Yes, but you have to then walk the talk. Because if you start selling it, people are going to check on you.”
What are the impediments to moving forward? What will companies and managers have to overcome to make action happen on the sustainability front?
The first thing they have to fight are their own assumptions, their own mental model, which is that to embrace this is an extra cost or a drag on business. Especially now, during a period of financial crisis and declining demand, they’re going to say, “Look, we’re already having a hard time keeping our numbers. Don’t ask us to do anything on investment.”
But now is a great time for companies to revisit how they’re thinking about sustainability and what they’re doing, to see the opportunities to reduce consumption and change the way they’re doing things. It’s a cost savings that will set them up for the next growth spurt. In the end I think that efforts to act on sustainability issues are going to be a real stimulus for innovation—that’s one impact that I see clearly in the near-term future. But leaders and managers still have to be convinced that it’s possible.
How’s the management research so far? Do you have good material to show companies?
Well, that’s the other obstacle. We don’t have really good research yet that can measure the impact of these kinds of investments on profitability of companies. We have to start showing that it’s possible, that’s our job as academics. The challenges of doing this kind of research goes beyond collecting good, clear evidence . You need to design the research carefully (either through careful matched case studies or randomized trial experiments) so that you can clearly demonstrate that whatever intervention you are proposing is what’s really driving the observed (hoped for) change as opposed to something else. And we need companies to talk to us about things that they don’t like sharing—we need to look at all parts of a business to see if we can make those kinds of correlations. That takes a long time to collect.
Academics working on sustainability have been doing mostly policy-oriented normative work more than really hard qualitative or even quantitative work. Part of our goal here at the S-Lab, the Laboratory for Sustainable Business, is to try to do more high quality analytical work.
We’re beginning to get companies to tell little stories, but there’s nothing like really visible role models out there to try to get everyone else to join the band wagon. If we can get some evidence that, say, shows the upside of Citibank basically greening all their properties, or shows that Nestlé, a totally conservative Swiss company that is completely into cost maintenance, is willing to focus on sustainability, then I think other people will say, “Me, too.”