Supply Chains & Logistics
A Supply Chain View of the Resilient Enterprise
Yossi Sheffi and James B. Rice Jr.
Global Strategy
Creating Sustainable Local Enterprise Networks
David Wheeler, Kevin McKague, Jane Thomson, Rachel Davies, Jacqueline Medalye and Marina Prada
Customers
The Risks of Customer Intimacy
Too much familiarity with customers can backfire, but engaging in multisided conversations can manage the risks.
Paul Nunes
Boards & Corporate Governance
How Should Board Directors Evaluate Themselves?
Laurence J. Stybel and Maryanne Peabody
Quality & Service
Managing Service Inventory to Improve Performance
Sunil Chopra and Martin A. Lariviere
Climate Change
The Keys to Rethinking Corporate Philanthropy
Effective philanthropy must be run as professionally as the core business.
Heike Bruch and Frank Walter
Organizational Behavior
Developing the Big Picture
Organizations must return to cultivating strategic thinking, not just functional achievements.
John Humphreys
Customers
The Great Expectations Effect
Asking customers about their wants increases the probability that they will be dissatisfied.
Larry Yu
Organizational Structure
Can Shareholders Be Wrong?
For boards dealing with an embattled CEO, doing nothing may pay off in the long run.
Larry Yu
Marketing Strategy
Predicting Customer Choices
Recent research has greatly improved management’s ability to anticipate customer wants.
Rohit Verma and Gerhard Plaschka
