Research Highlight

Understanding how AI algorithms are trained and validated can help decision makers pick the right tools and avoid risk.

Research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery.

Transformation success requires moving beyond “digital IQ” by linking employee ability to performance outcomes.

Consumer fears of losing autonomy hinder smart-product adoption and use. But there are ways to boost customer control.

Research shows that a company’s confessions to past wrongs enhances people’s perception of its corporate responsibility.

Leaders can use a free tool from Deloitte — HX TrustID — to gauge employee trust and devise strategies for improving it.

Organizations can apply biology-inspired adaptive design principles to become more resilient against cyberattacks.

Before they can address workplace deviance, leaders need to recognize the role they may be playing.

During times of crisis, managers should prioritize individualized consideration and building trust to support employees.

Leaders should build resilience, local agility, and portfolio agility to prepare for economic uncertainty.

Advice for leaders on successfully designing and implementing a matrix reporting structure in their organizations.

Developing products using materials from biological sources can yield more sustainable business models.

Managers can learn to recognize specious claims of victimhood by employees called out for engaging in discrimination.

Companies and employees can benefit when open jobs are filled by internal lateral hires rather than external candidates.

Mentors can help redefine the rhetoric of success that rewards work at the cost of well-being.

Businesses in China source more innovations from customers and market-facing sources than companies elsewhere do.

Analysis shows that women in senior leadership are largely stuck in support functions, not moving into key operating roles.

Repeating false claims increases their believability, leaving business leaders vulnerable to faulty decision-making.

Many companies are just going through the motions of recruiting more diverse board members. That needs to change.

Goods made from reused materials are more appealing when customers are primed to spin a narrative about their history.