MIT SMR Connections
MIT SMR Connections is the custom content creation unit within MIT Sloan Management Review.
Providing a stellar customer experience (CX) is critical for competitive advantage in virtually every industry today. In this free webinar, Mark Englehart Evans of DBS Bank, Jonathan Moran of SAS, and Sri Narasimhan of CVS Health share strategies for delivering experiences that earn new business and build loyalty, including real-world examples.
In this webinar, you’ll learn:
- How digital transformation impacts CX.
- How real-time analytics support groundbreaking experiences.
- Why empowered employees are essential for providing top-quality CX.
- Why it’s important to ensure that customers have a “voice” in operations.
- What to keep in mind about trust, privacy, compliance, and other issues.