Managers’ intuition about how customers will feel about decisions made by algorithms rather than humans is often wrong.
Gizem Yalcin, Sarah Lim, Stefano Puntoni, and Stijn M.J. van Osselaer
Think you’re aware of the forces that might disrupt your company? Your lens may be far too narrow.
Auto companies or tech companies can’t develop winning mobility offerings on their own.
David R. Keith and John Paul MacDuffie
Faced with rapid global, social, and marketplace changes, companies need effective ways to adapt.