
Customers
How Do Customers React When Their Requests Are Evaluated by Algorithms?
Managers’ intuition about how customers will feel about decisions made by algorithms rather than humans is often wrong.
Managers’ intuition about how customers will feel about decisions made by algorithms rather than humans is often wrong.
An innovation framework for COVID-19, circular business models, and the advantages of a diverse board.
Crisis-driven innovation, self-sufficient production, and data to boost diversity.
Navigating chaos with sensemaking, elevating cybersecurity strategically, and disrupting yourself.
Digital ecosystem growth depends on two partnering capabilities: digital readiness and curation.
Three uncertainties confront any disruptive innovation: technology, ecosystem, and business model.
Columbia’s Rita McGrath discusses how traditional businesses can compete with innovative upstarts.
The Future Today Institute’s Amy Webb discusses 11 ways disruption can sneak up on organizations.
Think you’re aware of the forces that might disrupt your company? Your lens may be far too narrow.
Disrupters are now going directly to consumers with products that compete head-on with incumbents.
The challenges of platform companies, bringing your data to life, and the science of Sunday scaries.
The first trillion-dollar companies are platform-based. Challenges and opportunities lie ahead.
Auto companies or tech companies can’t develop winning mobility offerings on their own.
Why do some business ecosystems dominate their markets over time while others fail?
Before determining an ecosystem strategy, organizations must first shift to a new perspective and way of thinking.
The 2018 Artificial Intelligence Report by MIT SMR shows early leaders pushing forward with an eye toward scale.
Faced with rapid global, social, and marketplace changes, companies need effective ways to adapt.
Companies seeking to implement a sustainable business model should address six key problems.
Responding to disruptive technologies may mean changing your company’s organizational structure.
Foresight and timing are crucial elements in responding to disruption.