Collaboration
Let Talent Drive Digital Maturity
Focused on internal networking and upskilling, the marketing organization at John Hancock is well-positioned to compete in a digital world.
Business Opportunities
Latest
Developing Strategy
The Key to Business Success: ‘Stringing Multiple Opportunities Together’
New research looks at the strategies executives use in capturing new growth opportunities.
Leslie Brokaw
Customers
Reimagining Customer Service at KLM Using Facebook and Twitter
For KLM, social business developed in response to an epic customer service crisis.
Martijn van der Zee (KLM), interviewed by Gerald C. Kane
Developing Strategy
Creating Growth With Services
Mohanbir Sawhney, Sridhar Balasubramanian and Vish V. Krishnan
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