Culture
How Companies Are Winning on Culture During COVID-19
Our analysis of employee reviews reveals the importance of transparency and communication to corporate culture.
Expert insights and strategies for managers during the COVID-19 outbreak.
COVID-19 Resources
Latest
Crisis Management
Responding to Crises With Speed and Agility
The pandemic has shown how both speed and agility can help drive global business during a crisis.
Bernadine J. Dykes, Margaret Hughes-Morgan, Kalin D. Kolev, and Walter J. Ferrier
Leading Change
Decentralizing Your Operating and Talent Models the Right Way
To operate their companies effectively worldwide, leaders need to rethink how work gets done, and where.
Alec Levenson
Crisis Management
Disrupted and Stronger: Looking In and Looking Out
Managers can reenergize their businesses by leading with authenticity and grace during moments of crisis.
Eliana Crosina
Ethics
Ethics or Compliance in a Crisis?
Companies offering aid in a crisis must clarify the ethical and legal ramifications of their actions.
N. Craig Smith and Piergiorgio Pepe
Customers
As Stores Reopen, Which Customers Are Most Likely to Return?
Which retail customers will return to in-person shopping as the economy reopens — and why?
Jonathan Knowles, Patrick Lynch, Russell Baris, and Richard Ettenson
Technology Implementation
Working With Robots in a Post-Pandemic World
Despite advances in automation, good people and good techniques remain essential to manual work.
Matt Beane and Erik Brynjolfsson
Financial Management & Risk
Boosting Business Value by Reducing COVID-19 Transmission Risk
Risk mitigation is an important new priority for business operations during the pandemic.
Seth G. Benzell, Avinash Collis, and Christos Nicolaides
Organizational Behavior
The Pandemic’s Lessons for Managing Uncertainty
Four team management practices have been key to navigating the initial pivot to virtual workplaces.
Lynda Gratton
Organizational Structure
Five Strategies Every Leader Must Embrace to Harness Disruption
The ease with which consumers have adapted to rapid change signals a future of more disruption.
Paul Nunes, Annette Rippert, and Larry Downes
Marketing Strategy
Is Your Brand Purpose at Risk of Being Obsolete?
Three trending emotional priorities show signs of becoming long-term fixtures in consumers’ collective conscience.
George Carey
Analytics & Business Intelligence
To Fight Pandemics, We Need Better Data
The U.S. needs professional management and leadership of its health data supply chain.
Thomas H. Davenport, A. Blanton Godfrey, and Thomas C. Redman
Developing Strategy
How to Not Waste a Crisis: Mindfully Manage ‘In-Betweenness’
Strategically guarding against panic, passivity, and impulsivity can help companies cope with uncertainty.
Shameen Prashantham
Leadership Skills
Leading Remotely Requires New Communication Strategies
The pandemic challenges managers to find a more productive way to meet with employees.
Adam Roseman
Customers
Speaking to Customers in Uncertain Times
When we can’t talk face to face, businesses must figure out how to cultivate consumer trust.
Grant Packard, Sarah G. Moore, and Brent McFerran
Leading Change
The Age of Accelerating Strategy Breakthroughs
Companies that show the most agility and resilience in responding to the global pandemic pursue four main strategies.
John Romeo, Hanna Moukanas, and Greg Rung
Technology Innovation Strategy
Cybersecurity for a Remote Workforce
In a virtual work environment, organizations must reassess their cybersecurity risk profile and IT strategy.
Rico Brandenburg and Paul Mee
Leading Change
What New Normal Should We Create?
The disruption triggered by the pandemic is rich with opportunities to fundamentally improve how we live.
Morela Hernandez
Organizational Behavior
Technology in the Pandemic: Recreate the Office or Repurpose It?
Managers face a choice: use technology to recreate employees’ former office work lives, or craft a new strategy.
Eliana Crosina and Beth Schinoff
Analytics & Business Intelligence
Data Science, Quarantined
Companies are beginning to reboot their machine learning and analytics, disrupted by the global pandemic.