Tech firms have five big blind spots in crisis management. Addressing them is essential for survival.
Ian I. Mitroff
Organizations that fail to heed their vulnerabilities are more likely encounter catastrophes.
Many of us have had a moment when we click “send” and realize our message is going to the wrong person. Now what?
The Boston Marathon bombing offers six lessons for crisis managers on using social media for communication.
Leslie Gaines-Ross and Peter Duda
A look at key leadership decisions made during the 2010 mine cave-in crisis.