Data Science
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Analytics & Business Intelligence
How Fast and Flexible Do You Want Your Information, Really?
We should aim not for faster information but faster decision making — not the same things.
Thomas H. Davenport and Jim Hagemann Snabe
Customers
Putting the ‘Relationship’ Back Into CRM
There are three important ways in which customer relationship management (CRM) practices often fail.
Susan Fournier and Jill Avery
Analytics & Business Intelligence
Why Companies Have to Trade “Perfect Data” for “Fast Info”
Ali Riaz and Sid Probstein (Attivo), interviewed by Michael S. Hopkins
Analytics & Business Intelligence
Data as a Resource: Properties, Implications, and Prescriptions
Anany V. Levitin and Thomas C. Redman
Performance Management
Market Management to Transform the IT Organization
A four-stage model helps companies balance supply and demand in managing IT.
Michael J. Earl and Jeffrey L. Sampler
Technology Innovation Strategy
Core IS Capabilities for Exploiting Information Technology
David F. Feeny and Leslie P. Willcocks
IT Governance & Leadership
A Credibility Equation for IT Specialists
Successful IT specialists work on trustworthiness and good client relationships at the same time.
Barbara J. Bashein and M. Lynne Markus
IT Governance & Leadership
Management by Maxim: How Business and IT Managers Can Create IT Infrastructures
Marianne Broadbent and Peter Weill
Sustainability
Develop Long-Term Competitiveness through IT Assets
Jeanne W. Ross, Cynthia Mathis Beath and Dale L. Goodhue
Technology Innovation Strategy
The Value of Selective IT Sourcing
Mary C. Lacity, Leslie P. Willcocks and David F. Feeny
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