Digital Transformation

Having different social media identities for different sets of stakeholders is no longer possible.

Tools for companies and managers to rethink standard customer experience practices.

Leaders can successfully execute a digital transformation by achieving cultural balance between continuity and change.

Successful digital initiatives require metrics that track business results, not technology use.

In this era of upheaval, business leaders must reconsider the assumptions that rule their decision-making processes.

Evolutionary digital transformation may work better than radical change for some companies.

Gerald C. (Jerry) Kane, Rich Nanda, and Anh Phillips, authors of the book The Transformation Myth, outline the traits and principles essential for adapting to disruption, especially following the COVID-19 pandemic.

Develop a “digital thread” that connects people, products, and processes internally and externally.

Executives from TCS and Swiss Re discuss IT sourcing and digital transformation.

Innovation strategies for successful change, steps to building stakeholder trust in new technology, and organizational shifts for successful AI deployment.

Companies adopting the best practices of responsible AI extract benefits while mitigating AI’s risks.

Organizations can benefit from taking a holistic approach toward digital transformation efforts.

No-code software development platforms enable nontechnical teams to create and deploy simple apps quickly.

In this Q&A, ADP CTO Urvashi Tyagi describes a career spent solving problems that span technology, culture, and mindset.

Executives from TCS and Honeywell share their insights on digital transformation in manufacturing.

George Westerman outlines how companies can re-think their assumptions about operating in a digital world post-pandemic.

PepsiCo’s Colin Lenaghan discusses AI’s role in the company’s pricing strategy and ongoing digital transformation.

TCS and Halliburton Landmark executives discuss digital transformation in the oil and gas industry.

Two thought leaders discuss building strong banking, financial services, and insurance ecosystems.

The competitive advantages offered by digital technology have evolved. Here’s how to capture them.