
Content sponsored by Tata Consultancy Services
Creating Collaborative Ecosystems to Transform Customer Experience
Two thought leaders discuss building strong banking, financial services, and insurance ecosystems.
Two thought leaders discuss building strong banking, financial services, and insurance ecosystems.
The world’s unbanked populations represent a compelling social need and a tremendous economic opportunity.
Fintech adoption carries threats as well as opportunities. Managers’ decisions must evaluate both.
Will the stock market remain volatile in coming years, or are calming forces on the way?
The MIT SMR Strategy Forum examines how blockchain and cryptocurrency might impact developing countries in the global economy.
Banks need a clear AI strategy to get digital transformation right.
Trust in its brand (and its reach) positions Amazon to expand into financial services.
In response to demographic and technology changes, MetLife centers its business model on digital.
A new data tool from South Africa’s Nedbank helps its clients understand their customers better.
South Africa’s Nedbank uses analytics to help its clients reassess their customer relationships.
Many financial firms in South Africa are investing in analytics technologies and human capital to build capabilities that strengthen customer relationships and set the stage for long-term growth through data-driven services.
While the financial services industry is increasingly turning to data and analytics, educating its non-quant managers is proving to be a challenge.
To realize the full potential of its access to new data, the Bank of England changed its structure, behavior, and approach to problem solving.
The success of mobile money pioneer M-Pesa shows how addressing sustainability issues opens new opportunities.
Can data assets be used as currency for financial transactions?
Consumers want to know when they’re being watched, and have changing expectations about privacy and data mining.
A new working paper looks at customers’ role in innovation in a service industry: banking.