Content sponsored by Tata Consultancy Services
Creating Collaborative Ecosystems to Transform Customer Experience
Two thought leaders discuss building strong banking, financial services, and insurance ecosystems.
Financial Services
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Content sponsored by Tata Consultancy Services
Executive Viewpoint: Toward Digital Financial Inclusion
The world’s unbanked populations represent a compelling social need and a tremendous economic opportunity.
Chandra Mohan Malladi and Libby McDonald
Business Models
Navigating the Contested Rise of Fintech
Fintech adoption carries threats as well as opportunities. Managers’ decisions must evaluate both.
Tatjana Schneidmüller, Mariano L.M. Heyden, and Henk W. Volberda
Financial Management & Risk
Will Stock Market Volatility Simmer or Spike?
Will the stock market remain volatile in coming years, or are calming forces on the way?
Technology Implementation
Will Blockchain Transform Emerging Markets?
The MIT SMR Strategy Forum examines how blockchain and cryptocurrency might impact developing countries in the global economy.
AI & Machine Learning
How Banks Can Lead the Shift to AI-First
Banks need a clear AI strategy to get digital transformation right.
Lucas du Croo de Jongh, Gökhan Öztürk, and Malte Gündling
Business Models
Could the Big Technology Companies of Today Be the Financial Advisers of Tomorrow?
Trust in its brand (and its reach) positions Amazon to expand into financial services.
Luis Viceira, Peter Nolan, Terrance Rogers, and Anthony Runco
Technology Innovation Strategy
MetLife Centers Its Strategy on Digital Transformation
In response to demographic and technology changes, MetLife centers its business model on digital.
Marty Lippert (MetLife Inc.), interviewed by Gerald C. Kane
Analytics & Business Intelligence
Customer Relationships Get the Data Treatment
A new data tool from South Africa’s Nedbank helps its clients understand their customers better.
Leslie Brokaw
Analytics & Business Intelligence
A Data-Driven Approach to Customer Relationships
South Africa’s Nedbank uses analytics to help its clients reassess their customer relationships.
Laura Winig
Content Sponsored by EY
The Science of Winning in Banking: Competing on Analytics
Many financial firms in South Africa are investing in analytics technologies and human capital to build capabilities that strengthen customer relationships and set the stage for long-term growth through data-driven services.
Berry Diepeveen
AI & Machine Learning
Want to Improve Your Portfolio? Call a Scientist
While the financial services industry is increasingly turning to data and analytics, educating its non-quant managers is proving to be a challenge.
Jeffrey Bohn (State Street), interviewed by David Kiron and Sam Ransbotham
Analytics & Business Intelligence
Better Data Brings a Renewal at the Bank of England
To realize the full potential of its access to new data, the Bank of England changed its structure, behavior, and approach to problem solving.
Michael Fitzgerald
Business Models
Five Steps to Strategic Sustainability and Abundance
The success of mobile money pioneer M-Pesa shows how addressing sustainability issues opens new opportunities.
Jay Friedlander
Viewing Data as a Liquid Asset
Can data assets be used as currency for financial transactions?
Steve Allan (SVB Analytics), interviewed by Michael Fitzgerald
Data & Data Culture
How Much Data is Too Much Data To Mine?
Consumers want to know when they’re being watched, and have changing expectations about privacy and data mining.
Renee Boucher Ferguson
Innovation Strategy
Customers and service innovation
A new working paper looks at customers’ role in innovation in a service industry: banking.
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