Data & Data Culture
Preparing Analytics for a Strategic Role
The way health care is billed in the U.S. system is part of the reason costs are so high. WellPoint is looking to analytics to play a strategic role in changing that.
Performance Strategies
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Quality & Service
Managing Service Inventory to Improve Performance
Sunil Chopra and Martin A. Lariviere
Innovation Strategy
Boundary-Setting Strategies for Escaping Innovation Traps
Liisa Välikangas and Michael Gibbert
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