Quality & Service
When Doing Less Adds Up to More
Research shows that organizations that reduce complexity can motivate employees to deliver a better customer experience.
Strategy
Latest
Developing Strategy
Open Up Your Strategy
A more inclusive strategy-making process is needed when disruptions come from all directions.
Christian Stadler, Julia Hautz, Kurt Matzler, and Stephan Friedrich von den Eichen
Platforms & Ecosystems
Sharing Value for Ecosystem Success
Ecosystem success requires that both leaders and followers avoid the trap of egocentric thinking.
Ron Adner
AI & Machine Learning
The 20 Most Popular MIT Sloan Management Review Articles of 2017
The impact of artificial intelligence on the future of work and organizations was a popular topic.
Martha E. Mangelsdorf
Diversity & Inclusion
Getting the Short End of the Stick: Racial Bias in Salary Negotiations
Companies need to be aware of — and take action to mitigate — pay inequity in the hiring process.
Morela Hernandez and Derek R. Avery
Organizational Transformation
Digital Health Care: The Patient Will See You Now
Digital technology is empowering patients to participate in developing their own treatment plans.
Kristin Darby (Cancer Treatment Centers of America), interviewed by Gerald C. Kane
Climate Change
Strategic Sustainability Uses of Life-Cycle Analysis
Companies from Apple to Unilever employ life-cycle assessment in their sustainability work and reap hidden benefits.
Gregory Unruh
Data & Data Culture
Big Data Fatigue?
Big data is far from a fad in modern business — it’s a method of managing information that’s here for the long haul.
Randy Bean
Digital Marketing
Social Media Marketing Doesn’t Matter
Social media isn’t enough anymore to give businesses a lift — unless they use it to innovate.
Gerald C. Kane
Analytics & Business Intelligence
Rent The Runway: Organizing Around Analytics
Customer experience is what sets Rent The Runway apart. And it’s driven by data and analytics.
Renee Boucher Ferguson
Technology Innovation Strategy
What’s Your Information Footprint?
Wealth once was measured by land, employees or equipment. Today, information is the new driver.
Jeffrey L. Sampler and Michael J. Earl
Developing Strategy
The Art of Strategic Renewal
What does it take to transform an organization before a crisis hits?
Andy Binns, J. Bruce Harreld, Charles O’Reilly III, and Michael L. Tushman
Analytics & Business Intelligence
Big Data and Big Change Management: A Path Forward
Organizations that deal with big data analytics often grapple with change management.
Renee Boucher Ferguson
Taking the pulse of Silicon Valley
Is Silicon Valley losing its edge? A new article raises that question.
Quality & Service
Beyond Better Products: Capturing Value in Customer Interactions
Mark Vandenbosch and Niraj Dawar
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