Customers

Research shows that retail and CPG companies are optimistic about investments in CX technology.

Data science leader Khatereh Khodavirdi discusses how PayPal uses AI and machine learning for customer personalization.

Survey findings: Latin American companies need to enhance CX quality and improve use of analytics.

Orangetheory Fitness members get the most out of their group workouts with some help from both AI and human coaches.

A global survey finds that many EMEA-based companies need to improve customer-experience quality.

This issue of MIT SMR focuses on customer relationships and their connection to innovation and value.

Better-informed decisions on customer relationship conversion, leverage, and defense can drive revenue and lower costs.

Determining whether entrepreneurship is right the right path for you requires preparation and introspection.

L’Oréal’s Stéphane Lannuzel discusses artificial intelligence’s role in technology innovation in the beauty industry.

Pairing neuroscience with design thinking can help companies innovate with greater precision.

Sowmya Gottipati shares how Estée Lauder uses AI to learn about customers and make better product recommendations.

Learn how the hospitality industry is improving guest experiences and reimagining loyalty programs.

Join us to learn about strategies for great customer experiences in a variety of industries.

Tools for companies and managers to rethink standard customer experience practices.

By applying neural insights to innovation, businesses can create memorable experiences that customers want to repeat.

In a Q&A, two Alaska Airlines executives discuss the technology integration challenges of a corporate acquisition.

Managers’ intuition about how customers will feel about decisions made by algorithms rather than humans is often wrong.

Businesses must use data and analytics to better anticipate consumer needs and humanize digital interactions.

Here’s a snapshot of what 2,600+ business leaders said about how their organizations approach CX.

This research report covers leading CX trends and offers expert advice for becoming a “CX Champion.”