Customers

Retailers must explore new revenue streams, monetize existing assets, and embrace a consumer-to-business mentality.

To meaningfully support Pride, companies need to focus on employees, customers, and the community.

Home Depot’s Huiming Qu discusses how the home improvement retailer leverages AI to improve the customer experience.

Bart De Langhe and Stefano Puntoni explain how organizations can make better decisions with data.

Amit Shah, president of 1-800-Flowers, explains why lifelong learners are the best technical talent.

Leaders can make smarter customer strategy decisions in turbulent times through sound economic and strategic thinking.

Two thought leaders discuss building strong banking, financial services, and insurance ecosystems.

Latia Curry outlines the steps a brand should take to communicate their values to customers.

While livestreamed shopping is booming in China, it has struggled to take off in the West.

Linguistic considerations are important when planning customer communications.

Six ways to support human rights; ethical monitoring of remote workers; customer-focused cost-cutting.

In B2B, pandemic-driven cost initiatives should be guided by an intense focus on customer value.

Companies can use an array of tactics to make sure that their data products inspire action — and create value.

Which retail customers will return to in-person shopping as the economy reopens — and why?

Three kinds of revenue models make companies increasingly accountable for customer outcomes.

Three trending emotional priorities show signs of becoming long-term fixtures in consumers’ collective conscience.

When we can’t talk face to face, businesses must figure out how to cultivate consumer trust.

To launch successful products that delight customers, companies need a new approach to data analytics.

Small and midtier brands have unique opportunities to provide value in the new consumer environment.

A webinar describes how to develop AI customer service chatbots that meet customer expectations.