Maintaining public trust — a critical leadership responsibility — can be daunting when trust has suffered grievous harm.
Amy C. Edmondson, Andrew Marshall, and Sally Jewell
To show respect for individuality, leaders should support the use of personal pronouns in communication.
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To operate their companies effectively worldwide, leaders need to rethink how work gets done, and where.
The COVID-19 pandemic has permanently changed social norms. Although there will be enormous challenges ahead, these changes nonetheless offer business leaders an opportunity to create a future that’s different from — and better than — the prepandemic “business as usual.”