Mitel’s social media policy encourages employees to use their “best judgment” in posting. Does it work?
Martyn Etherington (Mitel), interviewed by Gerald C. Kane
The new Social Business Interactive Tool encourages readers to explore data from the 2014 Social Business Global Study.
Social media is just the latest in a long line of transformative technologies changing how business is conducted.
Gerald C. Kane
Using tiers of customer data, Facebook is delivering personalization on an unprecedented scale.
Blake Chandlee (Facebook), interviewed by Gerald C. Kane
A social business tool is helping U.S. government agencies crowdsource collaboration.
Donna Cuomo, Laurie Damianos and Stan Drozdetski (MITRE), interviewed by Gerald C. Kane
An infographic provides highlights of the 2014 social business report and illustrates the importance of social maturity.
MIT Sloan Management Review
The mission of the American Red Cross is to alleviate human suffering during emergencies by mobilizing volunteers and donors. It’s using social media to help.
Wendy Harman (American Red Cross), interviewed by Gerald C. (Jerry) Kane
For KLM, social business developed in response to an epic customer service crisis.