American ExpressCultural Value
How Employees Talk About Culture at American Express
Culture at American Express
According to 3,337 American Express employees, the most frequently discussed Big 9 cultural value is agility, and the most positively discussed value is customer.
Values in Action at American Express
On the our values section of its company website, American Express states that it values collaboration, customer orientation, diversity, integrity, and respect. The question is, does the company demonstrate these values day to day? According to the analysis done by CultureX:
Collaboration. American Express is in the 16th percentile across the Culture 500 sample and is 0.1 standard deviation above its industry average (consumer finance).
Customer. American Express is in the 62nd percentile across the Culture 500 sample and is 1.1 standard deviations above its industry average.
Diversity. American Express is in the 70th percentile across the Culture 500 sample and is 0.03 standard deviation above its industry average.
Integrity. American Express is in the 61st percentile across the Culture 500 sample and is 0.1 standard deviation above its industry average.
Respect. American Express is in the 82nd percentile across the Culture 500 sample and is 0.7 standard deviation above its industry average.
American Express walks the talk when it comes to customer orientation and respect.