According to 1,765 Merck employees, the most frequently discussed Big 9 cultural value is agility, and the most positively discussed value is customer.
On the our values section of its company website, Merck states that it values customer orientation, innovation, integrity, and respect. But how do employees feel that the company upholds these values? According to the analysis done by CultureX:
Customer. Merck is in the 97th percentile across the Culture 500 sample and is 0.4 standard deviation above its industry average (pharmaceuticals & biotech).
Respect. Merck is in the 76th percentile across the Culture 500 sample and is 0.04 standard deviation above its industry average.
Innovation. Merck is in the 76th percentile across the Culture 500 sample and is 0.4 standard deviation above its industry average.
Integrity. Merck is in the 98th percentile across the Culture 500 sample and is 2.3 standard deviations above its industry average.
Merck walks the talk when it comes to customer orientation and integrity.