Artificial Intelligence in Business Gets Real


1. See, for example, A. Smith and J. Anderson, “AI, Robotics, and the Future of Jobs,” Pew Research Center, Aug. 6, 2014,

2. “Allianz Capital Markets Day: Renewal Agenda — Bringing Skills to Scale,” Allianz, Nov. 24, 2015,

3. S. Ransbotham, D. Kiron, P. Gerbert, and M. Reeves, “Reshaping Business With Artificial Intelligence,” MIT Sloan Management Review and The Boston Consulting Group, September 2017,

4. The insurance industry has other Pioneers, too, that see AI as a critical element in the digital transformation of their businesses. In last year’s report, we featured the story of Ping An Insurance, the second largest insurer in China. See Ransbotham, “Reshaping Business With Artificial Intelligence.”

i. P. Gerbert, M. Reeves, S. Ransbotham, D. Kiron, and M. Spira, “Global Competition With AI in Business: How China Differs,” MIT Sloan Management Review, July 24, 2018,