References

1. See, for example, A. Smith and J. Anderson, “AI, Robotics, and the Future of Jobs,” Pew Research Center, Aug. 6, 2014, www.pewinternet.org.

2. “Allianz Capital Markets Day: Renewal Agenda — Bringing Skills to Scale,” Allianz, Nov. 24, 2015, www.allianz.com.

3. S. Ransbotham, D. Kiron, P. Gerbert, and M. Reeves, “Reshaping Business With Artificial Intelligence,” MIT Sloan Management Review and The Boston Consulting Group, September 2017, www.sloanreview.mit.edu.

4. The insurance industry has other Pioneers, too, that see AI as a critical element in the digital transformation of their businesses. In last year’s report, we featured the story of Ping An Insurance, the second largest insurer in China. See Ransbotham, “Reshaping Business With Artificial Intelligence.”

i. P. Gerbert, M. Reeves, S. Ransbotham, D. Kiron, and M. Spira, “Global Competition With AI in Business: How China Differs,” MIT Sloan Management Review, July 24, 2018, www.sloanreview.mit.edu.

About the Authors

Sam Ransbotham is an associate professor in the information systems department at the Carroll School of Business at Boston College, as well as guest editor for MIT Sloan Management Review’s Artificial Intelligence Big Ideas Initiative. He can be reached on Twitter @ransbotham.

Philipp Gerbert is a senior partner and managing director at The Boston Consulting Group’s Munich office. He is BCG’s global topic leader for digital strategy and a BCG Henderson Institute Fellow for the Impact of Artificial Intelligence on Business. He can be reached at gerbert.philipp@bcg.com.

Martin Reeves is a senior partner and managing director at The Boston Consulting Group and the director of the BCG Henderson Institute, which brings ideas and inspiration to forward-looking leaders.

David Kiron is the executive editor of MIT Sloan Management Review, which brings ideas from the world of thinkers to the executives and managers who use them.

Michael Spira is a project leader in The Boston Consulting Group’s Munich office. He is also a BCG Henderson Institute ambassador exploring the impact of AI on business and a core member of BCG’s Energy practice.

Contributors

Carolyn Ann Geason, Julia Kirby, and Allison Ryder

Acknowledgments

Peter Batt, IT undersecretary, German Federal Ministry of the Interior

Inderpal Bhandari, global chief data officer, IBM

Bill Braun, CIO, Chevron

Margery Connor, Chevron fellow, Modeling and Analytics Center of Excellence, Chevron

Tanya Cooper, group productivity manager, John Lewis plc

Louis Culot, general manager, Oncology Informatics and Genomics, Philips

Michael Dargan, head, group technology, UBS

Tassilo Festetics, vice president of global solutions, Anheuser-Busch InBev

Garry Fingland, former CIO, BUPA

Andy Fitze, cofounder, SwissCognitive

Britta Fuenfstueck, executive committee member, Clariant

Gemma Garriga, global head of AI and advanced business analytics, Allianz

Ibrahim Gokcen, chief digital officer, Maersk

Christian Guttmann, executive director, Nordic Artificial Intelligence Institute

Lu Hao, chief innovation officer, YITU Technology

Andrew Jacobus, vice president, insights and data science, Virgin Pulse

Theresa Johnson, product manager, Airbnb

Linda Jojo, chief digital officer, United Airlines

David Knibbe, CEO, Netherlands, Nationale-Nederlanden Group

Gorkem Koseoglu, global head of robotics and artificial intelligence, ING

Philippe Mazas, chief information officer, Mundipharma

Matt McNeill, customer engineering director, Google Cloud, UK and Ireland

Marion Mesnage, head of research, innovation, and ventures, Amadeus IT Group

Raphael Micha, head of corporate strategy development, Bosch

Daniel Aubert Miñón, technology and operations director, Santander Global Corporate Banking

Jonathan Moore, global head of client and transaction services, global trade and receivables finance, HSBC

Patrick Naegeli, director, technology and innovation, land, Babcock International Group

Clark Otley, MD, medical director, Department of Business Development, Mayo Clinic

Steve Penver, head of data and analytics, Babcock International Group

Louis Roy, president, OPTEL Group

Harald Rudolph, head of Daimler strategy, Daimler

Scott Ryan, director, data science, Virgin Pulse

Julie Schiffman, vice president, business analytics, Pfizer

Bonny Simi, president, JetBlue Technology Ventures

Joseph Sirosh, CTO of AI, WW Commercial Business, Microsoft

Yufeng Zhang, vice president of global business, Horizon Robotics

To cite this report, please use:

S. Ransbotham, P. Gerbert, M. Reeves, D. Kiron, and M. Spira, “Artificial Intelligence in Business Gets Real,” MIT Sloan Management Review and The Boston Consulting Group, September 2018.