About the Authors
Gerald C. Kane is the MIT Sloan Management Review guest editor for the Digital Transformation Strategy Initiative.
Doug Palmer is a principal in the Digital Business and Strategy practice of Deloitte Digital.
Anh Nguyen Phillips is a senior manager within Deloitte Services LP, where she leads strategic thought leadership initiatives.
David Kiron is the executive editor of the Big Ideas Initiatives at MIT Sloan Management Review, which brings ideas from the world of thinkers to the executives and managers who use them.
Natasha Buckley is a senior manager within Deloitte Services LP, where she researches emerging topics in the business technology market.
We thank each of the following individuals, who were interviewed for this report:
Randy Almond, head of data marketing, Twitter
Sara Armbruster, vice president of strategy, research and new business innovation, Steelcase
B. Bonin Bough, senior vice president and chief media and e-commerce officer, Mondelēz International.
John Brownstein, associate professor, Harvard Medical School
Mohamed-Hédi Charki, associate professor of strategy, EDHEC Business School
Carlos Dominguez, president and COO, Sprinklr
Martyn Etherington, former CMO and chief of staff, Mitel Networks
Lainey Garcia, manager of brand public relations and engagement, McDonald’s
Dr. John Halamka, CIO, Beth Israel Deaconess Medical Center
Perry Hewitt, CDO, Harvard University
Benn Konsynski, professor of information systems and operations management, Emory University’s Goizueta Business School
Paul Leonardi, professor of technology management, University of California, Santa Barbara
David Mathison, founder, CDO Club
Steve Milovich, senior vice president of global human resources and talent diversity, Disney/ABC Television Group and senior vice president of employee digital media, The Walt Disney Company
Scott Monty, principal, Scott Monty Strategies
Panagiotis Papadimitriou, senior director, data science, Upwork
Jim Rosenberg, chief of digital strategy, UNICEF
Phil Simon, author, consultant
Sree Sreenivasan, CDO, The Metropolitan Museum of Art
Ben Waber, president and CEO, Humanyze
Jonathan Copulsky, Carolyn Ann Geason, Nidal Haddad, Nina Kruschwitz, Daniel Rimm, Ed Ruehle
MIT Sloan Management Review
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