Magazine Home | MIT Sloan Management Review

Summer 2013 Issue · Volume 54 · Issue 4

The Magazine

Navigating the Politics and Emotions of Change

Ellen R. Auster and Trish Ruebottom

Executives can successfully navigate the skepticism and fear that often stunt change initiatives.

The Magazine

Competing in the Age of Omnichannel Retailing

Erik Brynjolfsson et al.

Mobile technology is blurring the boundaries between traditional and Internet retailing.

The Magazine

The Dangers of Disgruntled Ex-Employees

Federica Pazzaglia et al.

A study of soccer teams suggests that ex-employees who leave on bad terms can be tough competitors.

advertisement

Feature Articles

The Magazine

How to Overcome a Power Deficit

Jean-Louis Barsoux and Cyril Bouquet

The authors offer career turnaround strategies for power-deficient executives.

The Magazine

Analyzing Performance in Service Organizations

H. David Sherman and Joe Zhu

Balanced benchmarking helps companies test their assumptions about service productivity.

The Magazine

Designing Trustworthy Organizations

Robert F. Hurley et al.

Building organizational trust is different from building interpersonal trust — and less intuitive.

The Magazine

Capturing the Value of Synchronized Innovation

Jason P. Davis

Companies that synchronize new product development efforts can see substantial benefits.

The Magazine

How Caesars Entertainment Is Betting on Sustainability

Bruce Posner and David Kiron

The gaming company uses a scorecard to guide managers in its sustainability efforts.

The Magazine

The Executive’s Role in Social Business

David Kiron et al.

Executives are increasingly recognizing the value of social business to their organizations.

advertisement

More Summer Issue Articles, Plus Web-Only Interviews

From the Editor: Creating and Leading Change

Technology-driven change is a given these days. The problem: Companies often struggle with change.
Choosing the Right Eco-Label for Your Product

With 435 labeling programs globally, companies need to be smart when picking one for their products.
Can High-Frequency Trading Drive the Stock Market Off a Cliff?

A computer simulation of high-frequency trading behavior yields new insights into market volatility.

The Trouble With Stock Compensation

Does paying outside board members with equity grants lead to less socially responsible behavior?
How to Drive Customer Satisfaction

Product selection is one of six significant drivers of customer satisfaction for e-retailers.
Why Making Money Is Not Enough

The authors, including the Tata Group’s former chairman, say companies need “a deeper purpose.”

How Starbucks Has Gone Digital

Top Starbucks executives Adam Brotman and Curt Garner discuss their company’s digital strategy.
Ray Wang Surveys the Evolution of Social Business

Ray Wang discusses how social business evolves, which uses are growing, and how social business is changing the future of work.
How Companies Can Move Past a Trough of Disillusionment in Social Business

Dion Hinchcliffe of The Dachis Group provides strategies to help an organization succeed in social business.

advertisement

<a href="http://ox-d.mitsmr.com/w/1.0/rc?cs=514381129e188&cb={random}" ><img src="http://ox-d.mitsmr.com/w/1.0/ai?auid=367443&cs=514381129e188&cb={random}" border="0" alt=""></a>

"Often, the results of balanced benchmarking will lead to a major rethinking of past assumptions.” — H. David Sherman and Joe Zhu

Analyzing Performance in Service Organizations

June 18, 2013 | H. David Sherman and Joe Zhu

298 million pounds per year: Amount of carbon dioxide emissions that Caesars Entertainment says it is averting through its sustainability programs

How Caesars Entertainment Is Betting on Sustainability

April 16, 2013 | Bruce Posner and David Kiron

"We argue that the best way to maximize profits over the long term is to not make them the primary goal.” — Ratan Tata et al.

Why Making Money Is Not Enough

June 18, 2013 | Ratan Tata, Stuart L. Hart, Aarti Sharma and Christian Sarkar

advertisement

Recent Issues

The Magazine

Spring 2013

The Magazine

Winter 2013

The Magazine

Fall 2012

The Magazine

Summer 2012