Operations
Supply Chains & Logistics Who Gets What When Supply Chains Are Disrupted?
Past disruptions reveal how both ends of the supply chain can best handle product shortages.
Yossi Sheffi
Most Recent Operations Insights from MIT SMR
Operations Insights from MIT SMR
Operations
Your Business Is Too Complex to Be Digital
To compete digitally, leaders must attack the complexity that comes from layers of legacy systems.
Jeanne Ross
Customer Service
The Future of AI-Driven Customer Service
A webinar describes how to develop AI customer service chatbots that meet customer expectations.
P.V. Kannan and Allison Ryder
Global Operations
Monitoring the COVID-19 Crisis From Space
What leaders can learn from near-real-time disaster monitoring data.
Michael Hudecheck et al.
Supply Chains & Logistics
Three Scenarios to Guide Your Global Supply Chain Recovery
The business climate remains unpredictable, but supply chain leaders should plot their comebacks.
David Simchi-Levi
Global Operations
Projecting Leadership and Humanity in Crisis
Effective leadership can make crises manageable instead of overwhelming.
Morela Hernandez
Organizational Structure
How Autonomy Creates Resilience in the Face of Crisis
What managers can learn from the coronavirus outbreak.
Howard Yu and Mark J. Greeven
Supply Chains & Logistics
Is It Time to Rethink Globalized Supply Chains?
The COVID-19 pandemic underscores why disaster preparedness is vital for supply chain resilience.
Willy Shih
Financial Management & Risk
Is the COVID-19 Outbreak a Black Swan or the New Normal?
The kinds of challenges we face with the coronavirus point to permanent changes we must make.
Andrew Winston
Technology Implementation
Using New Tech to Break Down Silos
A webinar explains how AI can improve communication and coordination across business units
Zoran Latinovic et al.
Supply Chains & Logistics
12 Articles for Managing With Resilience in a Time of Uncertainty
Advice on supply chain resilience, leading remote teams, and risk management amid COVID-19 concerns.