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Operations

Featured Operations Articles

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A Shared Passion for Place Can Make a Business More Resilient

Morela Hernandez

Leaders who establish broad ties to their communities have deeper resources in times of hardship.

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Navigating a New Industrial Infrastructure

Jason Killmeyer and Brenna Sniderman

Converging technologies are realigning how organizations operate in an increasingly connected world.

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Reframing the Future of Work

Jeff Schwartz et al.

The real opportunity for organizations goes beyond doing more of the same labor faster and cheaper.

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Tech Industry Project Management

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Breaking Logjams in Knowledge Work

September 6, 2018 | Sheila Dodge, Don Kieffer, and Nelson P. Repenning*

Despite the well-documented costs of overload, many leaders still think organizations thrive under pressure. They have a lot to learn from manufacturing, where managers have adopted a “pull” system to manage task flow, improving productivity and performance. This concept can be used to prevent overload in knowledge work, too. And “visual management” techniques make it easier to apply pull thinking to a portfolio of projects by rendering nonphysical tasks tangible. Two recent changes at the Broad Institute, an MIT-affiliated biomedical and genomic research center, illustrate how.

Innovations in Service

Want the Best Results From AI? Ask a Human

Bhaskar Ghosh et al.

Deploying AI is very different from implementing standard software — and human input is essential.

How Should Companies Talk to Customers Online?

Brent McFerran et al.

Digital customer service platforms offer better service when they use customer-centric language.

Customer Relationships Evolve — So Must Your CRM Strategy

Jonathan Z. Zhang et al.

Customers relationships evolve. Understanding how is the key to tailoring your CRM strategy.

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The Digital Supply Chain Is Here

Why Supply Chains Must Pivot

Laurent Chevreux et al.

In an uncertain world, supply chains must adopt flexibility and automation to gain sustainable advantage.

Can Your Supply Chain Hear Me Now?

Brian Subirana et al.

Conversational commerce has the potential to transform the business supply chain.

Beyond the Speed-Price Trade-Off

Jason Acimovic et al.

Advances in inventory and sales analytics make it possible to deliver products both cheaply and quickly.

Unleashing the Potential of Supply Chain Analytics

Melissa R. Bowers et al.

To fully benefit from supply chain analytics, companies need to be able to act on insights quickly.

Video Series: Following the Digital Thread

Our eight-part video series explores how integrated digital technologies can transform business.

PROLOGUE: The Path Toward the Digital Enterprise

EPISODE 1: Revolutionizing Supply Chains

EPISODE 2: Creating a Smart Part and Managing Its Life Cycle

EPISODE 3: Augmenting Part Design With Topology Optimization

EPISODE 4: A Digital Safety Net

EPISODE 5: Fabricating Within the Digital Thread

EPISODE 6: Testing and Validation

EPISODE 7: How the Digital Thread Weaves Its Way Through the Business

EPISODE 8: The Digital Thread Takes Flight

EPILOGUE: Beyond Manufacturing

“The costs of overload are well-documented: It makes people less creative, less productive, more prone to illness, less likely to hit deadlines and goals, and more likely to leave their organizations to work elsewhere.” — Sheila Dodge, et al.

Breaking Logjams in Knowledge Work

September 06, 2018 | Sheila Dodge, Don Kieffer, and Nelson P. Repenning*

“Three impediments in particular work against agile in most organizations: rigid architecture, poor talent management, and lack of a product mindset.” — Steve Berez and Will Poindexter

Agile Is Not Enough

March 11, 2019 | Will Poindexter and Steve Berez

“Disruption is inevitable, but it’s too simplistic to look at these shifts as technology “taking over” or “upending” specific industries or businesses. — Jason Killmeyer and Brenna Sniderman

Navigating a New Industrial Infrastructure

January 31, 2019 | Jason Killmeyer and Brenna Sniderman