Featured Operations Articles


When Communication Should Be Formal

Formal communication protocols may seem outdated, but they offer crucial performance advantages.


Can Your Supply Chain Hear Me Now?

Frontiers |

Conversational commerce has the potential to transform the business supply chain.


Leading With Next-Generation Key Performance Indicators

MIT Sloan Management Review’s first annual cross-industry survey of senior executives in collaboration with Google offers insight into organizations’ use of key performance indicators in the digital era.


Knowledge Sharing for R&D

Developing Successful Strategic Partnerships With Universities

December 6, 2017 | Lars Frølund, Fiona Murray, and Max Riedel

Collaborations between companies and universities are critical drivers of the innovation economy. As many corporations look to open innovation to augment their internal R&D efforts, universities have become essential partners. However, companies often struggle to establish and run university partnerships effectively.

Rapid-Fire Product Distribution


Success in Project Management

Give Technical Experts a Role in Defining Project Success

Poor communication between managers and technical experts is an obstacle to technology innovation that literally has been present for centuries. To overcome these issues, leaders need to absorb three key lessons about how to manage the inherent tensions between defining technical requirements and achieving valuable business outcomes.

Five Rules for Managing Large, Complex Projects

Large-scale, long-term projects are notoriously difficult to manage. But recent research on megaprojects — defined as projects costing more than $1 billion — reveals five lessons that can help executives manage any big, complex project more effectively.



How Service Is Changing

Customer Relationships Evolve — So Must Your CRM Strategy

Customers relationships evolve. Understanding how is the key to tailoring your CRM strategy.

A New Approach to Automating Services

Instead of replacing human workers, software robots are an opportunity to augment their skills.

Grow Your Customer Relationships With Analytics

MIT SMR’s 2018 Data & Analytics Report finds a link between customer engagement and data analytics.

Want the Best Results From AI? Ask a Human

Frontiers |

Deploying AI is very different from implementing standard software — and human input is essential.

Video Series: Following the Digital Thread

Our eight-part video series explores how integrated digital technologies can transform business.

PROLOGUE: The Path Toward the Digital Enterprise

EPISODE 1: Revolutionizing Supply Chains

EPISODE 2: Creating a Smart Part and Managing Its Life Cycle

EPISODE 3: Augmenting Part Design With Topology Optimization

EPISODE 4: A Digital Safety Net

EPISODE 5: Fabricating Within the Digital Thread

EPISODE 6: Testing and Validation

EPISODE 7: How the Digital Thread Weaves Its Way Through the Business

EPISODE 8: The Digital Thread Takes Flight

EPILOGUE: Beyond Manufacturing