Operations
Quality & Service When Doing Less Adds Up to More
Research shows that organizations that reduce complexity can motivate employees to deliver a better customer experience.
Zeynep Ton
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Supply Chains & Logistics
Get Ready for the Next Supply Disruption
M. Johnny Rungtusanatham and David A. Johnston
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Supply Chains & Logistics
Supply Chain Leaders, Prioritize These Three Talent Strategy Essentials
To strengthen resiliency, companies need to build flexibility into the supply chain talent base.
Inge Oosterhuis and Kristine Renker
Data & Data Culture
From Data to Wisdom: Novo Nordisk’s Tonia Sideri
Novo Nordisk’s Tonia Sideri explains how the pharma company uses AI to test new ideas before initiating tech projects.
Sam Ransbotham and Shervin Khodabandeh
Business Models
Product-Led Growth Companies Find a New Way to Serve Customers
Companies from Zoom to Slack lean on the product itself to find customers and convert them to paying.
Barry Libert and Thomas H. Davenport
Analytics & Business Intelligence
Big Data in Agriculture: Land O’Lakes’ Teddy Bekele
Land O’Lakes’ CTO explains how data and artificial intelligence help the organization support agricultural production.
Sam Ransbotham and Shervin Khodabandeh
Supply Chains & Logistics
Unlocking the Potential of Digital Twins in Supply Chains
Digital twins can deliver immense benefits across a wide range of supply chains with the right implementation strategy.
Özden Tozanli and Maria Jesús Saénz
Customers
The Beauty of AI: Estée Lauder’s Sowmya Gottipati
Sowmya Gottipati shares how Estée Lauder uses AI to learn about customers and make better product recommendations.
Sam Ransbotham and Shervin Khodabandeh
Quality & Service
AI in Aerospace: Boeing’s Helen Lee
Boeing’s Helen Lee discusses how the aviation giant is using technologies like AI to improve air traffic management.
Sam Ransbotham and Shervin Khodabandeh
Supply Chains & Logistics
The Crisis in Ukraine Spells More Trouble for Semiconductor Supply
Semiconductor manufacturers must invest in alternative sources for key materials to mitigate supply chain risks.
Per K. Hong et al.
Global Strategy
Will Russian Sanctions Have Long-Term Effects on Human Rights Protections?
Strategists weigh in on the long-term effects of Russian sanctions on how companies respond to human rights abuses.
MIT SMR Strategy Forum
Business Models
Getting Ahead of Rising Labor Costs
To remain competitive, companies must rethink their approach to front-line compensation, job design, and career paths.