Operations

Featured Operations Articles

GEN-Tenhiala-Formality-Communication-1200

When Communication Should Be Formal

Antti Tenhiälä and Fabrizio Salvador

Formal communication protocols may seem outdated, but they offer crucial performance advantages.

FR-Con-Commerce-1200

Can Your Supply Chain Hear Me Now?

Frontiers |

Brian Subirana et al.

Conversational commerce has the potential to transform the business supply chain.

GoogleKPI-featimg

Leading With Next-Generation Key Performance Indicators

Michael Schrage and David Kiron

MIT Sloan Management Review’s first annual cross-industry survey of senior executives in collaboration with Google offers insight into organizations’ use of key performance indicators in the digital era.

advertisement

Knowledge Sharing for R&D

Developing Successful Strategic Partnerships With Universities

December 6, 2017 | Lars Frølund, Fiona Murray, and Max Riedel

Collaborations between companies and universities are critical drivers of the innovation economy. As many corporations look to open innovation to augment their internal R&D efforts, universities have become essential partners. However, companies often struggle to establish and run university partnerships effectively.

Rapid-Fire Product Distribution

advertisement

Success in Project Management

DA-Li-Technology-Experts-Teamwork-Success-1200

Give Technical Experts a Role in Defining Project Success

Michael Li

Poor communication between managers and technical experts is an obstacle to technology innovation that literally has been present for centuries. To overcome these issues, leaders need to absorb three key lessons about how to manage the inherent tensions between defining technical requirements and achieving valuable business outcomes.

MAG-Davies-Conductor-Managing-Megaprojects-Project-Management-1200

Five Rules for Managing Large, Complex Projects

Andrew Davies et al.

Large-scale, long-term projects are notoriously difficult to manage. But recent research on megaprojects — defined as projects costing more than $1 billion — reveals five lessons that can help executives manage any big, complex project more effectively.

advertisement

advertisement

How Service Is Changing

Customer Relationships Evolve — So Must Your CRM Strategy

Jonathan Z. Zhang et al.

Customers relationships evolve. Understanding how is the key to tailoring your CRM strategy.

A New Approach to Automating Services

Mary C. Lacity and Leslie P. Willcocks

Instead of replacing human workers, software robots are an opportunity to augment their skills.

Grow Your Customer Relationships With Analytics

Sam Ransbotham

MIT SMR’s 2018 Data & Analytics Report finds a link between customer engagement and data analytics.

Want the Best Results From AI? Ask a Human

Frontiers |

Bhaskar Ghosh et al.

Deploying AI is very different from implementing standard software — and human input is essential.

Video Series: Following the Digital Thread

Our eight-part video series explores how integrated digital technologies can transform business.

PROLOGUE: The Path Toward the Digital Enterprise

EPISODE 1: Revolutionizing Supply Chains

EPISODE 2: Creating a Smart Part and Managing Its Life Cycle

EPISODE 3: Augmenting Part Design With Topology Optimization

EPISODE 4: A Digital Safety Net

EPISODE 5: Fabricating Within the Digital Thread

EPISODE 6: Testing and Validation

EPISODE 7: How the Digital Thread Weaves Its Way Through the Business

EPISODE 8: The Digital Thread Takes Flight

EPILOGUE: Beyond Manufacturing

Developing Successful Strategic Partnerships With Universities

December 06, 2017 | Lars Frølund, Fiona Murray, and Max Riedel

Can Your Supply Chain Hear Me Now?

Frontiers |

May 07, 2018 | Brian Subirana, Sanjay Sarma, James Rice, and Ken Cottrill

Customer Relationships Evolve — So Must Your CRM Strategy

May 01, 2018 | Jonathan Z. Zhang, George F. Watson IV, and Robert W. Palmatier