Featured Operations Articles


Will Restricted U.S. Immigration Drive Business Operations Abroad?

The MIT SMR Strategy Forum examines whether restrictions on skilled immigration in the United States will cause business to shift operations overseas.


How Innovative Partnerships Are Changing Health Care Delivery

Unlikely collaborators are teaming up to provide higher-quality, lower-cost services.


How Should Companies Talk to Customers Online?

Digital customer service platforms offer better service when they use customer-centric language.


Creating a Pro-Innovation Environment

Building the Right Ecosystem for Innovation

May 15, 2018 | Nathan Furr and Andrew Shipilov

As digital disruption expands, many legacy businesses seek partnerships with tech companies to maintain competitiveness in the digital sphere. But instead of a centralized “hub” partnership, some companies find greater success through an adaptive ecosystem model, where partners develop significant projects or innovations together. This type of strategy requires imagination and flexibility.

Tools for Quality Service


The Next Steps for Operations

Beyond the Speed-Price Trade-Off

Frontiers |

In response to increasing consumer demands for faster deliveries without added cost, more companies are implementing IT solutions that enable access to real-time sales data and inventory data across the whole enterprise. Real-time sales and inventory information, coupled with advanced analytics enables networks to accommodate fluctuations and changes in the business environment quickly, a quality the authors call distribution agility.

Why Supply Chains Must Pivot

Frontiers |

Even today’s most digitally advanced supply chains still try to predict what will happen, then optimize performance against plan. The problem is, the world is not predictable. For operations teams, the challenge and competitive advantage becomes: how well do you respond and execute against ongoing uncertainty?



Managing Project Teams

Get Things Done With Smaller Teams

Frontiers |

By creating smaller, more agile teams, managers can facilitate collaboration and efficiency.

When Communication Should Be Formal

Formal communication protocols may seem outdated, but they offer crucial performance advantages.

Breaking Logjams in Knowledge Work

How organizations can improve task flow and prevent overload.

Five Ways to Improve Communication in Virtual Teams

Frontiers |

New research reveals five communication strategies that boost performance in virtual teams.

Video Series: Following the Digital Thread

Our eight-part video series explores how integrated digital technologies can transform business.

PROLOGUE: The Path Toward the Digital Enterprise

EPISODE 1: Revolutionizing Supply Chains

EPISODE 2: Creating a Smart Part and Managing Its Life Cycle

EPISODE 3: Augmenting Part Design With Topology Optimization

EPISODE 4: A Digital Safety Net

EPISODE 5: Fabricating Within the Digital Thread

EPISODE 6: Testing and Validation

EPISODE 7: How the Digital Thread Weaves Its Way Through the Business

EPISODE 8: The Digital Thread Takes Flight

EPILOGUE: Beyond Manufacturing