Can Your Supply Chain Hear Me Now?

Frontiers |

Brian Subirana et al.

As conversational commerce becomes embedded into company operations, it has the potential to bring supply chains closer to customers, employees, and senior management.

Following the Digital Thread: Revolutionizing Supply Chains

Mark Cotteleer et al.

In Part 1 of our eight-part video series, we explore the real power of the digital thread, which lies not just in a “cradle-to-grave” virtual rendering of the manufacturing process, but also in the possibility of taking the lessons learned from analyzing product performance and applying them to future generations of the manufacturing process and product design.

Make Your Communication Technology Work for Customers

Tomas Gorny

Customers are often well ahead of most businesses when it comes to adopting new technology and communication channels. When it comes to customer-facing communication tools, organizations must become more strategic about their tech investments in order to better serve customers.

How Customer Obsession Creates Accountability for Change

Charlene Li

Organizational change is difficult. Some 70% of change efforts fail, and awareness hasn’t improved the odds of success. But there are exceptional companies, making strides with everything from digital transformation to employee engagement to diversity and inclusion. And they have one thing in common: They are customer-obsessed. When customers are truly at the center of your business, change proceeds from one organizing principle: What’s best for them?