Operations
Supply Chains & Logistics Is It Time to Rethink Globalized Supply Chains?
The COVID-19 pandemic underscores why disaster preparedness is vital for supply chain resilience.
Willy Shih
What’s New in Operations
Operations Insights from MIT SMR
Marketing Strategy
Is Your Brand Getting Lost in the Online Shuffle?
Companies using e-commerce sites like Amazon must work to maintain a strong brand identity.
Joseph Dollens et al.
Supply Chains & Logistics
Managing in the Location-Tracking Era
To make the most of location-tracking technologies, adjust for agility.
Fabio Belloni
Partnerships & Alliances
Why ‘Autos Plus Tech’ Is the Best Path for Automated Vehicles
Auto companies or tech companies can’t develop winning mobility offerings on their own.
David R. Keith and John Paul MacDuffie
Emerging Markets
The Future of Work in Developing Economies
AI and automation are changing labor markets worldwide, but developing nations will be hit hardest.
Pablo Egaña del Sol and Connor Joyce
Project Management
Making It Easier to Manage and Scale Digital Projects
Using systematic processes to prototype, test, and launch ideas can help you scale agile benefits.
Patricia J. Guinan et al.
Innovation Strategy
Why Large Companies Struggle With Lean
Large companies have found that applying the principles of lean is more complicated than expected.
Steve Blank, interviewed by Frieda Klotz
Quality & Service
You Can’t Afford to Please Everyone
Giving customers what they want quickly is a worthy goal. Businesses can’t always afford to do it.
Amy R. Ward, interviewed by Frieda Klotz
Organizational Behavior
How to (Inadvertently) Sabotage Your Organization
Timeless shortcuts to inefficiency, courtesy of a pre-CIA field manual for destroying enemy organizations from the inside.
Stefan Thomke
Customer Service
Avoiding the Pitfalls of Customer Participation
When employees represent the views of customers, management needs to have their backs.
Omar Merlo et al.
Digital Business
‘Just Enough’ Piracy Can Be a Good Thing
Small-scale piracy sometimes offers surprising benefits for IP rights holders.