


Fall 2019 Issue
This issue features a collection of articles on collaborating with impact.
From the Editor

Leading Change
What We Publish, and Why
Here’s what we look for in the articles we consider. Are we accomplishing what we set out to do?
Lisa Burrell
Features

Financial Management & Risk
Casting the Dark Web in a New Light
A value chain lens reveals a growing cybercrime ecosystem and new strategies for combating it.
Keman Huang et al.

Customers
The Magic That Makes Customer Experiences Stick
The most memorable experiences are suffused with emotion — not extra features or value for money.
Stefan Thomke

Developing Strategy
Creating Digital Offerings Customers Will Buy
Find the sweet spot between what digital technologies can deliver and what customers need.
Jeanne W. Ross et al.

Analytics & Business Intelligence
How Algorithms Can Diversify the Startup Pool
Data and algorithms can mitigate gender bias in venture capital funding.
Morela Hernandez et al.
The 2019 Richard Beckhard Memorial Prize

Culture
The 2019 Richard Beckhard Memorial Prize
The winner of the 2018 Beckhard Prize is “Building an Ethically Strong Organization,” by Catherine Bailey and Amanda Shantz.
MIT Sloan Management Review
Frontiers




Frontiers is an MIT SMR initiative exploring how technology is reshaping the practice of management.
See more in FrontiersExecutive Briefings

Analytics & Business Intelligence
An Executive Guide to the Fall 2019 Issue
MIT Sloan Management Review‘s Fall 2019 issue looks at customer experience, collaboration, and cybercrime.