Marketing
Marketing Strategy Marketing Beyond the Gender Binary
Brands can no longer rely solely on outdated tropes to connect with increasingly diverse consumers.
Dipanjan Chatterjee and Nick Monroe
Most Recent Marketing Insights from MIT SMR
Marketing Strategy
Growth Opportunities for Brands During the COVID-19 Crisis
Jonathan Knowles et al.
More Marketing Insights from MIT SMR
Customer Service
The Experience Disrupters
A new species of disrupter has great products but offers even better experiences.
Brian Halligan
Marketing Strategy
Is Your Brand Getting Lost in the Online Shuffle?
Companies using e-commerce sites like Amazon must work to maintain a strong brand identity.
Joseph Dollens et al.
New Product Development
Social Listening Is Revolutionizing New Product Development
Social listening — analyzing what consumers say on social media — can serve as a treasure hunt map.
Pedro Yip and Vincent Blaclard
Analytics & Strategy
Designing AI Systems That Customers Won’t Hate
Companies implementing AI must protect customers’ autonomy, privacy, and individuality.
Ziv Carmon et al.
Digital Marketing
Is Deep Learning a Game Changer for Marketing Analytics?
Companies already use data to make marketing decisions. Will deep learning enable a leap forward?
Glen Urban et al.
Customer Service
Digital Transformation Should Start With Customers
Major makeovers should benefit — and be noticed by — those who buy a company’s products and services.
Thomas H. Davenport and Andrew Spanyi
Analytics & Performance
Front Office, Disrupted
Innovations from the front office are keeping fans engaged and disrupting the staid order in sports.
Ben Shields and Paul Michelman
Analytics & Performance
An Executive Guide to the Fall 2019 Issue
MIT Sloan Management Review‘s Fall 2019 issue looks at customer experience, collaboration, and cybercrime.
MIT Sloan Management Review
Customer Service
Avoiding the Pitfalls of Customer Participation
When employees represent the views of customers, management needs to have their backs.
Omar Merlo et al.
Digital Marketing
Where Influencer Marketing Goes Wrong (and How to Fix It)
Influencer marketing offers a big return when done right. But many companies are doing it wrong.