Bala Iyer et al.
Technology leaders need to take a new approach to regain user trust.
Peter Weill and Stephanie Woerner
Companies need to think about how they can become a customer destination.
Bhaskar Ghosh et al.
Deploying AI is very different from implementing standard software — and human input is essential.
Adam Burden et al.
Digital decoupling is a key to combating technical debt and unlocking strategic agility.
Walter Baker et al.
Retailers have new challenges in getting customers to accept different prices on different channels.
Brian Subirana et al.
Conversational commerce has the potential to transform the business supply chain.