Exploring the Digital Future of Management

Coming to Grips With Dangerous Algorithms

With a new scrutiny around technology user data and privacy, we must not forget about the potential dangers of the technology itself.

Special Report: What’s Next With Blockchain?

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Data-Driven Customer Service

A More Profitable Approach to Product Returns

July 23, 2018 | James Abbey, Michael Ketzenberg, and Richard Metters

A relatively small number of purchase and return metrics can accurately predict customer profitability — and the likelihood of policy abuse. By using analytics to identify the few customers who cost the company the most money by abusing return policies before they make their next purchase, companies can prevent abusive returns, avoid PR disasters, and boost their profitability.

“Cultivating Today’s Mobile Workforce”

This collection of MIT SMR articles delves into how today’s employees operate anywhere and everywhere, thanks to technology and flexible work environments. (Registration required.)

Articles included in this collection:

Five Ways to Improve Communication in Virtual Teams
By N. Sharon Hill and Kathryn M. Bartol

Should Your Company Embrace Coworking?
By Gretchen M. Spreitzer, Lyndon E. Garrett, and Peter Bacevice

The Unique Challenges of Cross-Boundary Collaboration
By Amy Edmondson, interviewed by Frieda Klotz

Cultivating Today’s Mobile Workforce - PDF


Free download of this collection MIT SMR articles is brought to you by Brother Business Solutions.

The 2018 Artificial Intelligence and Business Strategy Report

Artificial Intelligence in Business Gets Real

September 17, 2018 | Sam Ransbotham, Philipp Gerbert, Martin Reeves, David Kiron, and Michael Spira

Companies are looking to artificial intelligence to create business value, and as MIT Sloan Management Review’s 2018 Global Executive Study and Research Report on AI shows, Pioneer organizations are pulling ahead of their counterparts. By deepening their commitment to AI and focusing on revenue-generating applications over cost savings, these early implementers are positioning themselves to reap the benefits of AI at scale.


Communicating With Your Team

What Managers Can Gain From Anonymous Chats

While anonymous feedback in teams can sometimes be less than constructive, when used the right way, digital chat tools that provide anonymity can help managers gauge employee morale and drive change.

Converting Email From Drain to Gain

Frontiers |

To prevent email from feeling like a burden, teams should develop shared practices to enable it to help — not harm — employee productivity. This begins by developing an understanding of the relative effects of congruent vs. incongruent messages.


Creating an Agile Organization

Consider Culture When Implementing Agile Practices

Create harmony between agile and your team’s culture.

Get Things Done With Smaller Teams

Frontiers |

By creating smaller, more agile teams, managers can facilitate collaboration and efficiency.

What to Expect From Agile

What happens when a large, established bank decides to adopt agile as a management model?

What the Military Can Teach Organizations About Agility

The U.S. military is experimenting with ways to make faster — and smarter — decisions.

Platform Business Models