Frontiers

Exploring the Digital Future of Management

Strategy Forum

Will Self-Driving Technology Be Uber’s Make or Break?

Each month, the MIT SMR Strategy Forum poses a single question to our panel of experts in the fields of business, economics, and management. This month’s question asks our panel whether ride-sharing platform Uber must develop a self-driving car capability to remain viable in the market.

Special Report: What’s Next With Blockchain?

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Improving Productivity

Get Things Done With Smaller Teams

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To boost the bottom line, it’s important to increase productivity. This can be challenging for larger organizations, but by creating smaller, more agile teams, managers can facilitate collaboration and efficiency.

Breaking Logjams in Knowledge Work

Despite the well-documented costs of overload, many leaders still think organizations thrive under pressure. They have a lot to learn from manufacturing, where managers have adopted a “pull” system to manage task flow, improving productivity and performance. This concept can be used to prevent overload in knowledge work, too. And “visual management” techniques make it easier to apply pull thinking to a portfolio of projects by rendering nonphysical tasks tangible. Two recent changes at the Broad Institute, an MIT-affiliated biomedical and genomic research center, illustrate how.

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Download the Collection

“Customer Service, Turbocharged by AI”

The customer service experience is being augmented by AI-driven tools that enhance the experience for both customers and company agents. The three articles in this collection provide guidance on a new approach to automating services, why a wait-and-see approach could be a costly AI strategy, and five digital retailing mistakes to avoid. (Registration required.)

Articles included:

A New Approach to Automating Services
By Mary C. Lacity and Leslie P. Willcocks

Wait-and-See Could Be a Costly AI Strategy
By Jacques Bughin

Avoid These Five Digital Retailing Mistakes
By Prabuddha De, Yu Jeffrey Hu, and Mohammad S. Rahman

Customer Service, Turbocharged by AI

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Free download of this MIT SMR collection is brought to you by Bold360 by LogMeIn.

Maintaining Leadership Credibility

Why People Believe in Their Leaders — or Not

August 17, 2018 | Daniel Han Ming Chng, Tae-Yeol Kim, Brad Gilbreath, and Lynne Andersson

Credibility hinges on perceptions of competence and trustworthiness, which develop out of specific behaviors leaders take. Regaining lost credibility is difficult, but can be done.

Communication in Your Team

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The AI-Enabled Workplace

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AI-Driven Leadership

Leaders at the forefront of making organizations AI-driven have seven key attributes.

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AI in the Boardroom: The Next Realm of Corporate Governance

Artificial intelligence helps doctors make better diagnoses. It can do the same for corporate leaders.

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Unpacking the AI-Productivity Paradox

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AI has driven soaring expectations and stock prices. So why has productivity growth declined?

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How AI Can Amplify Human Competencies

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The future of AI looks much like the present, with machines helping humans to do their jobs better, not replacing them.