MIT Sloan Management Review

Uncertainty — In an uncertain world, supply chains must adopt flexibility and automation to gain sustainable advantage.

Frontiers |

Laurent Chevreux et al.

Today @ MIT SMR

FROM THE MAGAZINE
The Mindsets of a Leader
The Changing Face of Innovation in China
A Platform Greater Than Facebook

Frontiers

Exploring the Digital Future of Management

Humanizing Tech May Be the New Competitive Advantage

Bala Iyer et al.

Technology leaders need to take a new approach to regain user trust.

Why Companies Need a New Playbook to Succeed in the Digital Age

Peter Weill and Stephanie Woerner

Companies need to think about how they can become a customer destination.

Want the Best Results From AI? Ask a Human

Bhaskar Ghosh et al.

Deploying AI is very different from implementing standard software — and human input is essential.

Technical Debt Might Be Hindering Your Digital Transformation

Adam Burden et al.

Digital decoupling is a key to combating technical debt and unlocking strategic agility.

Master the Challenges of Multichannel Pricing

Walter Baker et al.

Retailers have new challenges in getting customers to accept different prices on different channels.

Can Your Supply Chain Hear Me Now?

Brian Subirana et al.

Conversational commerce has the potential to transform the business supply chain.

Changing How We Work

GEN-Ross-Agile-Agility-Structure-Accountability-1200

Goodbye Structure; Hello Accountability

June 27, 2018 | Jeanne Ross

Companies will be able to operate as true digital organizations only when they learn how to respond quickly to unanticipated opportunities and threats. But instead of restructuring to increase agility, some organizations are assigning accountabilities for specific business outcomes to small teams or individual problem owners. Tackling new objectives is then built around individual flexibility, market-based resource allocation, experimental mindsets, and coaching rather than managing.

Working with Key Performance Indicators

Leading With Next-Generation Key Performance Indicators

Michael Schrage and David Kiron

MIT Sloan Management Review’s first annual cross-industry survey of senior executives in collaboration with Google offers insight into organizations’ use of key performance indicators in the digital era.

The Anatomy of Effective KPIs

Michael Schrage

KPIs measuring customer satisfaction and/or customer loyalty aren’t good enough anymore.

Use Customer KPIs to Reinforce Core Values

Marty St. George

Focusing on customers and employees leads to the delivery of winning customer experiences.

Leading An Ethical Corporation

Building an Ethically Strong Organization

Catherine Bailey and Amanda Shantz

Large-scale misconduct starts small, so prevention should focus on how employees make decisions.

GEN-Freeman-Lashley-Communication-Digital-Technology-Ethics-1200

Business, Technology, and Ethics: The Need for Better Conversations

R. Edward Freeman and Seth Lashley

We need a commitment to honestly talk about the challenges technology now poses.

GEN-Hernandez-Self-Interest-Boss-Leadership-Teamwork-Behavioral-Science-Motivated-Reasoning-1200

Putting an End to Leaders’ Self-Serving Behavior

Morela Hernandez

Organizations need decision makers with central (and internalized) moral identities.

MAG-Haugh-Trouble-Corporate-Compliance-Programs-Business-Management-Leadership-1200

The Trouble With Corporate Compliance Programs

Todd Haugh

Companies need a better understanding of how employees reach unethical decisions.

Companies are increasingly leveraging objective data and deep analysis to support their strategic decisions about talent. Open access to these three MIT Sloan Management Review articles about using data in recruiting, performance evaluation, and other aspects of human resources is provided courtesy of Wharton Executive Education.

A Data-Driven Approach to Identifying Future Leaders

Frontiers |

Stacey Philpot and Kelly Monahan

Some companies are using assessment tools to help identify employees with leadership potential.

Is Your Company Ready for HR Analytics?

Frontiers |

Bart Baesens et al.

HR analytics is the next big change in human resources management.

Why Your Company Needs Data Translators

Frontiers |

Chris Brady et al.

Miscommunications between decision makers and data scientists are common. Enter the data translator.

Download the Collection

“Big Data Is Driving New Opportunity”

Digital transformation comes in many forms. New technologies are not only changing the services and products companies can provide, but also how companies provide them, and how they do business with one another. The three articles in this collection provide guidance on how companies can explore opportunities for growth, whether it be through new processes, products, or applications. (Registration required.)

Get the Collection »

Free download of this MIT SMR collection is brought to you by Qlik®.

The 2018 MIT SMR Digital Leadership Report

Coming of Age Digitally

June 5, 2018 | Gerald C. Kane, Doug Palmer, Anh Nguyen Phillips, David Kiron, and Natasha Buckley

In the 2018 Digital Business Report, MIT SMR and Deloitte find that digitally maturing organizations encourage distributed leadership and a healthy appetite for experimentation.

“We need to have careful, informed, and democratic conversations about how we are going to live with new technologies and how we might mitigate the unintended ill effects that are inevitably going to arise.” — R. Edward Freeman and Seth Lashley

Business, Technology, and Ethics: The Need for Better Conversations

July 05, 2018 | R. Edward Freeman and Seth Lashley

“Running applications on your legacy infrastructure can be inefficient because bundled applications incur high computing costs. (It’s like having to turn on all the lights in your house when you really only need one.)” — Adam Burden, et al.

Technical Debt Might Be Hindering Your Digital Transformation

Frontiers |

June 19, 2018 | Adam Burden, Edwin Van der Ouderaa, Ramnath Venkataraman, Tomas Nyström, and Prashant P. Shukla

“Indeed, use of formal communication protocols improved the rate of on-time delivery by an average of 5 to 8 percentage points, representing substantial value for the companies we studied.” — Antti Tenhiälä and Fabrizio Salvador

What's Hot

Laurent Chevreux et al.

Today @ MIT SMR

Bala Iyer et al.

Peter Weill and Stephanie Woerner

Bhaskar Ghosh et al.

Adam Burden et al.

Walter Baker et al.

Brian Subirana et al.

June 27, 2018 | Jeanne Ross

Michael Schrage and David Kiron

Michael Schrage

Marty St. George

Catherine Bailey and Amanda Shantz

R. Edward Freeman and Seth Lashley

Morela Hernandez

Todd Haugh

Stacey Philpot and Kelly Monahan

Bart Baesens et al.

Chris Brady et al.

Download the Collection

Steve Zaffron and Gregory Unruh

Antti Tenhiälä and Fabrizio Salvador

June 5, 2018 | Gerald C. Kane, Doug Palmer, Anh Nguyen Phillips, David Kiron, and Natasha Buckley

July 05, 2018 | R. Edward Freeman and Seth Lashley

June 19, 2018 | Adam Burden, Edwin Van der Ouderaa, Ramnath Venkataraman, Tomas Nyström, and Prashant P. Shukla

June 29, 2018 | Antti Tenhiälä and Fabrizio Salvador

From Our Partners