Exploring the Digital Future of Management

Coming to Grips With Dangerous Algorithms

With a new scrutiny around technology user data and privacy, we must not forget about the potential dangers of the technology itself.

How AI Can Amplify Human Competencies

The future of AI looks much like the present, with machines helping humans to do their jobs better, not replacing them.

The 2018 Artificial Intelligence and Business Strategy Report

Artificial Intelligence in Business Gets Real

September 17, 2018 | Sam Ransbotham, Philipp Gerbert, Martin Reeves, David Kiron, and Michael Spira

Companies are looking to artificial intelligence to create business value, and as MIT Sloan Management Review’s 2018 Global Executive Study and Research Report on AI shows, Pioneer organizations are pulling ahead of their counterparts. By deepening their commitment to AI and focusing on revenue-generating applications over cost savings, these early implementers are positioning themselves to reap the benefits of AI at scale.

Special Report: What’s Next With Blockchain?

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“Customer Service, Turbocharged by AI”

The customer service experience is being augmented by AI-driven tools that enhance the experience for both customers and company agents. The three articles in this collection provide guidance on a new approach to automating services, why a wait-and-see approach could be a costly AI strategy, and five digital retailing mistakes to avoid. (Registration required.)

Articles included:

A New Approach to Automating Services
By Mary C. Lacity and Leslie P. Willcocks

Wait-and-See Could Be a Costly AI Strategy
By Jacques Bughin

Avoid These Five Digital Retailing Mistakes
By Prabuddha De, Yu Jeffrey Hu, and Mohammad S. Rahman

Customer Service, Turbocharged by AI


Free download of this MIT SMR collection is brought to you by Bold360 by LogMeIn.

Managing Your Career

Need Motivation at Work? Try Giving Advice

August 13, 2018 | Lauren Eskreis-Winkler and Ayelet Fishbach

Research shows that giving advice is key to restoring confidence and motivation, which are two important factors for achieving long-term goals. So, instead of having struggling employees seek advice, it’s helpful to have them give it to others.

The Price Problem



Managing Teams

Quadruple Scull Rowing Team Practicing, Blurred Motion

Get Things Done With Smaller Teams

Frontiers |

By creating smaller, more agile teams, managers can facilitate collaboration and efficiency.


When Communication Should Be Formal

Formal communication protocols may seem outdated, but they offer crucial performance advantages.


The Trouble With Homogeneous Teams

Research finds that teams lacking diversity may be more susceptible to making flawed decisions.


Breaking Logjams in Knowledge Work

How organizations can improve task flow and prevent overload.

Strategy Forum

Will Self-Driving Technology Be Uber’s Make or Break?

Each month, the MIT SMR Strategy Forum poses a single question to our panel of experts in the fields of business, economics, and management. This month’s question asks our panel whether ride-sharing platform Uber must develop a self-driving car capability to remain viable in the market.