Exploring the Digital Future of Management

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The 2018 MIT SMR Data & Analytics Report

Using Analytics to Improve Customer Engagement

January 30, 2018 | Sam Ransbotham and David Kiron

The 2018 Data & Analytics Global Executive Study and Research Report by MIT Sloan Management Review finds that innovative, analytically mature organizations make use of data from multiple sources: customers, vendors, regulators, and even competitors. The report, based on MIT SMR’s eighth annual data and analytics global survey of over 1,900 business executives, managers, and analytics professionals, explores companies leading the way with analytics and customer engagement.

The Strategic Agility Project

Turning Strategy Into Results

How can leaders translate strategic complexity into simple and flexible guidelines that get results?

Navigating the Complex Digital World

Tangled Webs and Executive Naivete

February 14, 2018 | Amit S. Mukherjee

Leaders in a digital world have to navigate more complexity than ever before, where a problem that arises in one node of such network work can spread easily, with widespread adverse impact. But complexity-induced problems often have similar fundamental causes — and similar solutions. Leaders can ameliorate the effects of complexity by developing broader, not just deeper, perspectives; learning to think in terms of scenarios; and being clear about strategic intent.

Auditing the Dataverse

Why APIs Should Be Regulated

Digital titans with access to large quantities of data are a challenge to competition. To maintain a competitive business environment, regulation focusing on both market and data dominance needs to be developed. Among the best tools for limiting companies’ influence: data audits.

Digital Audits as a Tactical and Strategic Management Resource

New factory audit processes help companies that outsource production to evaluate supplier performance in more depth, leading to more effective decision-making. Three key issues that hamper modern auditing — standardization, cost inflation, and fraud — are being mitigated by new systems that automate the inspection process while tailoring it to specific inputs. The result: analytical capabilities that go beyond the classic audit model.


Download the Collection

“Implementing Smart Tech”

Get a collection of three articles from MIT SMR on how to get the most out of automation and artificial intelligence. (Registration required.)

Articles included:

A New Approach to Automating Services
By Mary C. Lacity and Leslie P. Willcocks

Just How Smart Are Smart Machines?
By Thomas H. Davenport and Julia Kirby

How to Develop a Great Digital Strategy
By Jeanne W. Ross, Ina M. Sebastian, and Cynthia M. Beath

Smart Technology

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Transforming the Workplace



Gender Equity in the Workplace


Rationalizing Yourself Out of a Promotion

Some women who feel like they won’t “fit” a job description will talk themselves out of wanting it.


Why the Influence of Women on Boards Still Lags

The number of women on corporate boards has risen substantially over the past decade, but the growth rate is slowing. Why?


Could AI Be the Cure for Workplace Gender Inequality?

Artificial intelligence is beginning to replace many of the workplace roles that men dominate.



Artificial Intelligence and Business Strategy