The Perils of Applying AI Prediction to Complex Decisions

Frontiers |

Susan Athey, interviewed by Frieda Klotz

While AI is brilliantly placed to solve decisions that are concrete and well-defined, in other contexts it can fail spectacularly, showing connections between facts or events but stumbling when the need to disentangle cause from correlation arises. Human input in the form of subject matter knowledge and common sense are often needed to complement AI. And executives must understand which challenges are right for these new technologies to address.

Does AI-Flavored Feedback Require a Human Touch?

Michael Schrage

With customized and continuous data-driven feedback becoming a new normal, managers are revisiting the role they should play in delivering, facilitating, and curating face-to-face employee feedback. Does direct managerial involvement complement or compete with data-determined performance reviews?

How Digital Platforms Have Become Double-Edged Swords

Michael A. Cusumano, Annabelle Gawer, and David B. Yoffie, interviewed by Allyson MacDonald

The most valuable companies in the world have harnessed platforms’ power to achieve rapid growth and market dominance. But as these platforms have grown in size and scale, the opportunity for abuse has become very real — while profitability isn’t coming easily even for successful platforms. In an interview with MIT SMR, the authors of The Business of Platforms bust the myths and outline the pitfalls of platform strategy.

Unleashing Innovation With Collaboration Platforms

Frontiers |

Massimo Magni and Likoebe Maruping

Digital collaboration platforms can leverage team diversity and expertise, but business must focus on how distributed teams orchestrate their collaboration and how leaders facilitate innovation. The specific collaboration platform you choose is less important.