MIT Sloan Management Review

GEN-Li-Customer-Obsession-2400 — Customer-centric companies have better success when it comes to organizational change.

Charlene Li

Today @ MIT SMR

FOCUS ON DATA & ANALYTICS
Trapped in the Data-Sharing Dilemma
The Hidden Side Effects of Recommendation Systems
The Problem With Big Data

FROM THE MAGAZINE
Why Teams Should Record Individual Expectations
New Ways to Gauge Talent and Potential
Think Critically About the Wisdom of Experts

Frontiers

Exploring the Digital Future of Management

IBM’s New Battle in the Cloud

Bala Iyer and Mohan Subramaniam

IBM’s investment in Red Hat is a bet for making inroads into cloud infrastructure.

Unlocking the Value of Augmented Reality Data

Joe Biron and Jonathan Lang

AR sensor data helps businesses optimize user experience and value.

Key Words for Digital Transformation

Shantanu Narayen, interviewed by Paul Michelman

Adobe has transformed itself by embracing the technological forces that could have been the harbingers of its demise.

What Cloud Localization Means for Organizations

Ritesh Ramesh

Cloud computing with rigid borders and boundaries will become a reality in the near term.

The Hidden Side Effects of Recommendation Systems

Gediminas Adomavicius et al.

Recommendation algorithms don’t just reflect consumer preferences — they also shape them.

Using Artificial Intelligence to Promote Diversity

Paul R. Daugherty et al.

What if, instead of perpetuating harmful biases, AI helped us overcome them?

Counterpoints: The Sports Analytics Podcast

Why F1 Mathematicians Should Be Paid More Than Drivers

Ben Shields et al.

Are data analysts who develop strategy truly paid what they’re worth?

So, Do Analytics Actually Work?

Ben Shields et al.

Skeptics want to know: How much of a difference do analytics actually make?

When NHL Best Practices Go Overboard

Ben Shields et al.

A look at 1990s hockey defender Larry Murphy holds lessons for team building.

Using Digital Tools to Assess Talent

Tomas Chamorro-Premuzic and Paul Michelman

The workforce is changing, with more and more skilled workers electing to work for themselves or become entrepreneurs. In this environment, organizations must significantly reconsider how they managed talent. As the competition for talent heightens, intuition is no longer adequate to identify and attract — not to mention keep — the best potential employees. In this webinar, ManpowerGroup’s chief talent scientist Tomas Chamorro-Premuzic discusses the current workplace dynamic and the innovative methods to solve the talent problem, including new digital tools for talent assessment and retention.

“Innovating for Sales Growth”

This collection of MIT SMR articles delves into how to grow revenue organically through innovation. (Registration required.)

Articles included in this collection:

Grow Faster by Changing Your Innovation Narrative
By George S. Day and Gregory P. Shea

Key Words for Digital Transformation
By Shantanu Narayen, interviewed by Paul Michelman

The Promise of Targeted Innovation
By Marcel Corstjens, Gregory S. Carpenter, and Tushmit M. Hasan

Get the Collection »

Free download of this collection MIT SMR articles is brought to you by the MIT Innovation Series.

How can organizations build cultures that integrate analytics and data for successful innovation? Open access to these three articles from MIT Sloan Management Review about conversations that are unfolding is provided courtesy of SAS.

Seven Technologies Remaking the World

Frontiers |

Albert H. Segars

This MIT SMR executive guide introduces business leaders to the technologies that are reshaping our world.

The End of Scale

Hemant Taneja with Kevin Maney

New technology-driven business models are undercutting the traditional advantages of economies of scale.

Designing and Developing Analytics-Based Data Products

Thomas H. Davenport and Stephan Kudyba

The information economy is giving way to an economy focused on analytics-based data products.

Platform Strategy

GEN-McIntyre-Platform-Networks-Winner-Takes-All-2400

Beyond a ‘Winner-Takes-All’ Strategy for Platforms

January 3, 2019 | David McIntyre

Platform companies with the largest user networks offer significant value for consumers. Yet total network size isn’t the only key to competitive advantage; platform users may place equal or greater weight on having access to specific, local, or higher-quality platform users or information about the network or its participants.

“There is a perception at many companies that these tools can handle only basic inquiries, and that anything else must be handled by human reps. But that is not true.” — Alireza Nili, et al.

The Public Sector Can Teach Us a Lot About Digitizing Customer Service

December 07, 2018 | Alireza Nili, Alistair Barros, and Mary Tate

“Seemingly small differences in the ways that consumers derive value from a cohort of other users can have significant impacts on platform competition.” — David McIntyre

Beyond a ‘Winner-Takes-All’ Strategy for Platforms

January 03, 2019 | David McIntyre

“To work flexibly, people have to believe they will not be punished for doing so. This culture change starts from the top.” — Lynda Gratton

What's Hot

Charlene Li

Today @ MIT SMR

Bala Iyer and Mohan Subramaniam

Joe Biron and Jonathan Lang

Shantanu Narayen, interviewed by Paul Michelman

Ritesh Ramesh

Gediminas Adomavicius et al.

Paul R. Daugherty et al.

Ben Shields et al.

Ben Shields et al.

Ben Shields et al.

Tomas Chamorro-Premuzic and Paul Michelman

Hila Lifshitz-Assaf et al.

Nathan Furr and Andrew Shipilov

Brent McFerran et al.

Alireza Nili et al.

Albert H. Segars

Hemant Taneja with Kevin Maney

Thomas H. Davenport and Stephan Kudyba

January 3, 2019 | David McIntyre

December 07, 2018 | Alireza Nili, Alistair Barros, and Mary Tate

January 03, 2019 | David McIntyre

January 08, 2019 | Lynda Gratton

From Our Partners