Frontiers

Exploring the Digital Future of Management

Where Are the Robots?

Automation anxiety is a distraction. The bigger issue is blue-collar job growth amid labor scarcity.

Betting Big on Employee Development

Amazon’s recent decision to invest heavily in upskilling may have benefits beyond attracting talent.

Education, Disrupted

Companies can no longer wait for traditional education to supply the skills needed for the future.

Four Storytelling Techniques to Bring Your Data to Life

If it’s your role to communicate data insights and persuade people to change their behavior, you’ll have more influence if you emphasize the people behind the numbers. By leveraging four techniques from storytelling, leaders can bring a richer understanding to the problem that the data reveals and the opportunities it presents.

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“The Human-AI Partnership for Better Customer Experience”

This collection of MIT SMR articles discusses why companies must carefully think through their AI strategy and decide what their goals and expectations are for both AI and human workers if they’re to optimize customer experience. (Registration required.)

The Human-AI Partnership for Better Customer Experience - PDF

Five9

Free download of this collection MIT SMR articles is brought to you by Five9.

Be Smart About Leadership

Make Your Crowd Smart

Frontiers |

Taking a one-size-fits-all approach to crowdsourcing — in which crowds without directly relevant knowledge are asked to address problems they’re poorly suited to solve — is the cause of many crowdsourcing failures. Research suggests that three distinct types of crowdsourcing can be used to solve problems of differing scope and complexity and generate opportunities for innovation.

How to Succeed Without Being the Smartest Person in the Room

Traditionally, many management roles have involved defining individual tasks and specific processes for completing them. Today, leaders need three very different management approaches, particularly as they rely more on empowered teams. Instead of defining jobs, they need to be establishing missions. Instead of making decisions, they need to be facilitating decisions. And instead of allocating resources, they need to be eliminating obstacles.

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Three Big Points

Three Big Points is the podcast you need to stay at the top of your game as a business leader. This short podcast presents mold-breaking ideas from leading academics, researchers, and executives who are blazing new trails in today’s continually changing, technology-fueled world. Three Big Points is hosted by MIT SMR’s editor in chief Paul Michelman.

The Changing of the Board

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Disruption 2020: An Interview With Clayton M. Christensen

Clayton M. Christensen’s Theory of Disruptive Innovation has had an undeniable impact in business over the past two decades. In this Q&A with longtime collaborator Karen Dillon, he discussed the impact of disruption in today’s tech-centric world and why theory is still such a powerful tool for decision-making, even as it continues to evolve.

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Coping With Adversity

Managing Crisis Communications in the Cloud Era

Data breaches cost companies millions, but loss of consumer trust and a damaged reputation have long-term impacts on corporate value. As more companies turn to cloud-based data management, they need to develop a crisis management plan for notifying those affected when their data security system fails.

Learning From Automation Anxiety of the Past

AI and automation might benefit society at large, but there will be losers in the process, and at times even outright resistance, if people feel that their jobs and incomes are threatened. To avoid a backlash against the technology, governments must address its social costs and pursue policies that kick-start productivity growth while helping workers adapt.

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The 2020 Future of Leadership Global Executive Study and Research Report

The New Leadership Playbook for the Digital Age

The New Leadership Playbook for the Digital Age

DOUGLAS A. READY et al.

The 2020 Future of Leadership Global Executive Study and Research Report finds that leaders may be holding on to behaviors that might have worked once but now stymie the talents of their employees. Organizations must empower leaders to change their ways of working to succeed in a new digital economy.

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Interactive: A Page From the New Leadership Playbook

Leaders must modify their attitudes and beliefs about what leadership looks and feels like if they want to produce behavior change that lasts over time.

“Reimagining

Webinar: Reimagining What It Takes to Lead

MIT Sloan Management Review

The authors of the 2020 Future of Leadership report “The New Leadership Playbook for the Digital Age” discuss some of the findings from the research.