Exploring the Digital Future of Management

Coming to Grips With Dangerous Algorithms

With a new scrutiny around technology user data and privacy, we must not forget about the potential dangers of the technology itself.

Special Report: What’s Next With Blockchain?

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Data-Driven Customer Service

A More Profitable Approach to Product Returns

July 23, 2018 | James Abbey, Michael Ketzenberg, and Richard Metters

A relatively small number of purchase and return metrics can accurately predict customer profitability — and the likelihood of policy abuse. By using analytics to identify the few customers who cost the company the most money by abusing return policies before they make their next purchase, companies can prevent abusive returns, avoid PR disasters, and boost their profitability.

“Strategies For Getting the Best Out of AI”

Where will your company find its value in the future? The three articles in this collection about the importance of defining your organization’s future self. (Registration required.)

Articles included in this collection:

How Human-Computer ‘Superminds’ Are Redefining the Future of Work
By Thomas W. Malone

Why AI Isn’t the Death of Jobs
By Jacques Bughin

The Jobs That Artificial Intelligence Will Create
By H. James Wilson, Paul R. Daugherty, and Nicola Morini-Bianzino



Free download of this collection MIT SMR articles is brought to you by SAS.

The 2018 Artificial Intelligence and Business Strategy Report

Artificial Intelligence in Business Gets Real

September 17, 2018 | Sam Ransbotham, Philipp Gerbert, Martin Reeves, David Kiron, and Michael Spira

Companies are looking to artificial intelligence to create business value, and as MIT Sloan Management Review’s 2018 Global Executive Study and Research Report on AI shows, Pioneer organizations are pulling ahead of their counterparts. By deepening their commitment to AI and focusing on revenue-generating applications over cost savings, these early implementers are positioning themselves to reap the benefits of AI at scale.

The Blockchain Revolution


Preparing for a Blockchain Future

Consider three key questions when determining how to make blockchain a useful part of your business strategy.

abstract geometric pattern

What Problems Will You Solve With Blockchain?

Organizations need to focus on how blockchain can be used to support their unique strategies.

Winston Energy Column

Blockchain and the Clean, Smart Grid

A blockchain platform for the energy sector could accelerate the transition to renewables.

Blockchain technology with abstract background

Blockchain Is Changing How Media and Entertainment Companies Compete

Blockchain is poised to help media and entertainment companies rethink their business models and monetize value.


Creating An Agile Organization

What to Expect From Agile

What happens when a large, established bank decides to adopt agile as a management model?


The Pros and Cons of Big Data

Using Data Science to Avoid Global Pricing Chaos

E-commerce and omnichannel retail strategies have revolutionized the way consumers buy products, but maintaining consistent pricing across global markets can be an obstacle for organizations. By harnessing a focused data science strategy, organizations can avoid pricing pitfalls.

The Big Data Problem That Market Research Must Fix

Insight into what customers really care about often is hampered by the quality of the information being collected. Big data can support smart market research, but only if researchers embrace psychometric best practices and the basics of understanding what it is they want to measure and how. That means asking the right questions, asking enough questions, understanding how to weigh questions, and taking into consideration how people felt about the brand to begin with.


Lessons from the 2018 MIT Platform Summit

How Platform Strategies Continue to Create Value

September 24, 2018 | Geoffrey Parker, Marshall Van Alstyne, and Peter Evans

Platform companies continue to surprise and challenge conventional approaches to creating value. The 2018 MIT Platform Strategy Summit brought together innovative leaders who are playing a major role in the changing digital economy. Learn from their experience with five major principles for creating new value with platforms.