MIT Sloan Management Review

Businessman walking with space light — In the future, leaders must balance playing on their strengths with adapting to a rapidly shifting business climate.

Douglas A. Ready

Today @ MIT SMR

FROM THE MAGAZINE
Why People Believe in Their Leaders — or Not
When Communication Should Be Formal
Selling Solutions Isn’t Enough

Frontiers

Exploring the Digital Future of Management

The Trouble With Cybersecurity Management

Mohammad S. Jalali

“Flight simulators” to prepare managers for cyberattacks lead to better cybersecurity decisions.

Navigating the Next Wave of Blockchain Innovation: Smart Contracts

Lin William Cong, interviewed by Frieda Klotz

Smart contracts using blockchain enable faster, more secure digital agreements.

Management Consulting’s AI-powered Existential Crisis

Megan Beck and Barry Libert

Consulting is vulnerable to technology and market forces that are disrupting services everywhere.

Coming to Grips With Dangerous Algorithms

Haslina Ali and Rubén Mancha

With a new scrutiny around technology user data and privacy, we must not forget about the potential dangers of the technology itself.

Five Ways to Improve Communication in Virtual Teams

N. Sharon Hill and Kathryn M. Bartol

New research reveals five communication strategies that boost performance in virtual teams.

The Digital Change Your Company Needs

Omar Abbosh et al.

Companies won’t make a successful digital transition if they don’t meet three key conditions first.

What Problems Will You Solve With Blockchain?

Teppo Felin and Karim Lakhani

Organizations need to focus on how blockchain can be used to support their unique strategies.

Blockchain Is Changing How Media and Entertainment Companies Compete

Andre Dutra et al.

Blockchain is poised to help media and entertainment companies rethink their business models and monetize value.

Preparing for a Blockchain Future

Michael Ferguson

Consider three key questions when determining how to make blockchain a useful part of your business strategy.

Data-Driven Customer Service

MAG-Metters-Retail-Product-Returns-Abuse-Data-Analytics-Profits-1200

A More Profitable Approach to Product Returns

July 23, 2018 | James Abbey, Michael Ketzenberg, and Richard Metters

A relatively small number of purchase and return metrics can accurately predict customer profitability — and the likelihood of policy abuse. By using analytics to identify the few customers who cost the company the most money by abusing return policies before they make their next purchase, companies can prevent abusive returns, avoid PR disasters, and boost their profitability.

“Cultivating Today’s Mobile Workforce”

This collection of MIT SMR articles delves into how today’s employees operate anywhere and everywhere, thanks to technology and flexible work environments. (Registration required.)

Articles included in this collection:

Five Ways to Improve Communication in Virtual Teams
By N. Sharon Hill and Kathryn M. Bartol

Should Your Company Embrace Coworking?
By Gretchen M. Spreitzer, Lyndon E. Garrett, and Peter Bacevice

The Unique Challenges of Cross-Boundary Collaboration
By Amy Edmondson, interviewed by Frieda Klotz

Get the Collection »

Cultivating Today’s Mobile Workforce - PDF

Free download of this collection MIT SMR articles is brought to you by Brother Business Solutions.

The 2018 Artificial Intelligence and Business Strategy Report

Artificial Intelligence in Business Gets Real

September 17, 2018 | Sam Ransbotham, Philipp Gerbert, Martin Reeves, David Kiron, and Michael Spira

Companies are looking to artificial intelligence to create business value, and as MIT Sloan Management Review’s 2018 Global Executive Study and Research Report on AI shows, Pioneer organizations are pulling ahead of their counterparts. By deepening their commitment to AI and focusing on revenue-generating applications over cost savings, these early implementers are positioning themselves to reap the benefits of AI at scale.

Creating an Agile Organization

Consider Culture When Implementing Agile Practices

Balasubramaniam Ramesh et al.

Create harmony between agile and your team’s culture.

Get Things Done With Smaller Teams

Frontiers |

Chris DeBrusk

By creating smaller, more agile teams, managers can facilitate collaboration and efficiency.

What to Expect From Agile

Julian Birkinshaw

What happens when a large, established bank decides to adopt agile as a management model?

What the Military Can Teach Organizations About Agility

David Gillespie

The U.S. military is experimenting with ways to make faster — and smarter — decisions.

Platform Business Models

How Platform Strategies Continue to Create Value

Geoffrey Parker et al.

Five key principles explain how to use platforms to create value in the digital economy.

Platforms That Grow Are More Than Matchmakers

Frontiers |

Jeffrey L. Sampler

For platform businesses, matchmaking isn’t everything. They’re also risk minimizers for buyers and sellers.

Why Some Platforms Are Better Than Others

Frontiers |

Jonathan A. Knee

Business models that use platform network effects for competitive advantage risk may not be viable.

“The advent of blockchain isn’t just about new ways of operating. It forces many businesses — platforms in particular — to take a fresh look at why they exist.” — Michael Ferguson

Preparing for a Blockchain Future

September 11, 2018 | Michael Ferguson

“Companies that have started to collect and process big data still aren’t getting all the information they need.” — Andrea Marron

Using Data Science to Avoid Global Pricing Chaos

September 18, 2018 | Andrea Marron

“It’s clear that we have come to the point where the risks of relying on algorithms are becoming too large to ignore.” — Haslina Ali and Rubén Mancha

Coming to Grips With Dangerous Algorithms

Frontiers |

What's Hot

Douglas A. Ready

Today @ MIT SMR

Mohammad S. Jalali

Lin William Cong, interviewed by Frieda Klotz

Megan Beck and Barry Libert

Haslina Ali and Rubén Mancha

N. Sharon Hill and Kathryn M. Bartol

Omar Abbosh et al.

Teppo Felin and Karim Lakhani

Andre Dutra et al.

Michael Ferguson

July 23, 2018 | James Abbey, Michael Ketzenberg, and Richard Metters

September 17, 2018 | Sam Ransbotham, Philipp Gerbert, Martin Reeves, David Kiron, and Michael Spira

Ryan Bonnici

Shamel Addas et al.

Balasubramaniam Ramesh et al.

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Jeffrey L. Sampler

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September 18, 2018 | Andrea Marron

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