Information Technology

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The Human Factor in Analytics Success

  • Opinion & Analysis
  • Read Time: 4 min 

An organization can have the best technology and the best analytics but still fail to deliver. As Intermountain Healthcare demonstrates, a commitment to the human dimension can drive return on analytics investment. Its leadership commitment to analytics and organizational processes promotes a culture where every question is welcome and data delivers insights. And its training and incentives for doctors and other analytics ‘consumers’ encourage behaviors that deliver better outcomes.

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When Health Care Gets a Healthy Dose of Data

American health care is undergoing a data-driven transformation — and Intermountain Healthcare is leading the way. This MIT Sloan Management Review case study examines the data and analytics culture at Intermountain, a Utah-based company that runs 22 hospitals and 185 clinics. Data-driven decision making has improved patient outcomes in Intermountain's cardiovascular medicine, endocrinology, surgery, obstetrics and care processes — while saving millions of dollars in procurement and in its the supply chain. The case study includes video clips of interviews and a downloadable PDF version.

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Free Article

Should Employers Help Employees Turn Off Technology?

  • Blog
  • Read Time: 3 min 

Pervasive and near-continual use of organizational information technology systems is taking a toll on some employees’ health. Companies have to step in to help, argue Monideepa Tarafdar (Lancaster University), John D’Arcy (University of Delaware), Ofir Turel (California State University) and Ashish Gupta (University of Tennessee Chattanooga). “Even as they dream of escaping from IT, many employees also confess to feeling ‘addicted’ to some of these stress-causing technologies,” the authors write. “We may be entering an era in which human frailties begin to slow down progress from digital technologies.”

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The New World of Work

Advanced digital technologies are swiftly changing the kinds of skills that jobs require. Researchers Frank MacCrory, George Westerman and Erik Brynjolfsson from the MIT Sloan School of Management and Yousef Alhammadi of the Masdar Institute studied the changes in skill requirements over the 2006-2014 time period. While demand has clearly grown for computer skills, it has grown for interpersonal skills, too. The authors advise people in all lines of work to be flexible about acquiring new talents.

Image courtesy of Wal-Mart.

Sustaining an Analytics Advantage

Many companies have maintained a competitive advantage through analytics for many years — even decades. Those companies include Wal-Mart, ABB Electric, Procter & Gamble, American Airlines, and Amazon. Peter C. Bell (Ivey Business School) writes that "research over a 30-year period suggests that there have been five basic ways in which companies have sustained an advantage generated through analytics." Tactics include keeping your company's analytics secret and applying analytics to the right problems.

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Revamping Your Business Through Digital Transformation

Large companies in traditional industries might think that digital transformation can wait — that a follower strategy is a safer route than trying to be a pioneer. "That kind of thinking, while tempting, is wrong," write George Westerman and Didier Bonnet. "In every industry we studied, companies are doing exciting things with digital technology and getting impressive business benefits."

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Free Article

Are Data Scientists Really a Breed Apart?

What differentiates data scientists from other quantitative analysts? It's partly their skill set and partly their mind set. “The recent emergence of the digital enterprise has created a seemingly insatiable management appetite to amass and analyze data,” write Jeanne G. Harris and Vijay Mehrotra. Data scientists are particularly able to make sense of so much information. For instance, 85% said their projects often or always address new problems, compared to 58% of analysts who made that claim.

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The Dark Side of Information Technology

All of our wonderful mobile devices don’t always make us good at managing what we do with them. Handling information flows can take a toll on employee well-being, with some employees experiencing “technostress” from the pressure to multitask and to respond to Emails quickly. But there are steps executives can take to counter the negative effects of IT use. These steps encourage employees to step back and examine their personal relationships with IT.

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Is Your Organization Ready for the Impending Flood of Data?

Hal Varian, chief economist at Google and emeritus professor at UC Berkeley, has been with Google for more than a decade and has unique insight into the past and future of data analytics. In a conversation with MIT Sloan Management Review guest editor Sam Ransbotham, Varian says that companies need to beef up their systems to function within an overwhelming data flow — including new voice-command system data and other computer-mediated transactions.

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Free Article

Why Social Media Will Fundamentally Change Business

Of you haven’t yet jumped on the social media bandwagon, you may want to hurry up and join. Social media is not a passing fad, but a permanent, transformative technological change to how companies conduct business. Social business expert Jerry Kane explains how social media is likely to fundamentally alter the business environment in the near future.

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Are Companies Ready to Finally Kill Email?

Embracing social collaboration tools could raise productivity by 25%. So what’s the hold up? The problem is that too many companies have installed the right products and networks but have not implemented them into the fabric of how they work. “Full implementation means not only that people know how to use the new tools from a technological perspective, but that they adjust their communication,” writes Terri L. Griffith, author of The Plugged-In Manager.

Image of Shanghai courtesy of Flickr user John Chandler.  https://www.flickr.com/photos/johnchandler/9268261356
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The Surprising Effectiveness of “Assembly Line” Innovation

  • Blog
  • Read Time: 2 min 

Unconventional approaches to innovation are speeding up new product development, making R&D faster and cheaper. In China, companies are embracing an industrialized approach to research that allows them to complete projects as much as two to five times faster than they did before. “These developments have potentially huge implications for how companies should think about global competition and whether they need to rethink and reengineer their established innovation and product development processes,” the authors write.

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Big Data Fatigue?

Some people suggest that the concept of “big data” is nearing the end of its fifteen minutes of fame. They couldn’t be more wrong — because big data isn’t just about managing social media, unstructured data or massive data sets. It is an approach to data and analytics that finds new ways of looking at information — and it’s here to stay.

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Eight Steps to Digital Transformation

  • Blog
  • Read Time: 2 min 

Companies want digital transformation, but achieving it is hard. Executives from two transformative businesses, Kim Stevenson, Intel’s CIO, and Mark Norman, the president of Zipcar, discuss how they do it, with Andy McAfee of MIT’s Center for Digital Business and Didier Bonnet of Capgemini Consulting’s digital transformation practice.

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The Emergence of Chief Digital Officers

The emergence of social media in business, along with related digital initiatives, is causing more organizations to appoint a chief digital officer, or CDO in the C-suite. While the position was initially found in media, education, and retail, an increasing number of industries of all types are considering the position to consolidate and focus its social and other digital activities. Many feel that the CDO needs to report directly to the CIO, but that reporting relationship may not fit all cases.

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How Finding "Exceptions" Can Jump Start Your Social Initiative

Many senior executives still think of social media as something you do after hours for fun, says John Hagel, co-chairman of the Deloitte Center for the Edge — they haven’t bought into the idea that social can drive the core performance of the business. He’s committed to showing them why they’re wrong.

Jeanne Ross, director of the MIT Sloan Center for Information Systems Research

Do You Need a Data Dictator?

Some companies have a counting problem when it comes to data. Revenues, customers and leads can be counted the same way by all managers…or not. Director of MIT’s Center for Information System Research discusses the growing interest in data analytics and how one company that was in the red dealt with business unit heads all of whom were reporting profits.

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Skills That Will Remain in Demand In a Computer-Rich World

  • Blog
  • Read Time: 2 min 

Skills such as applied math and statistics, negotiation and group dynamics, and persuasion can help you prepare yourself for careers in a fast-changing economy filled with ever-faster, ever-smarter computers, write MIT Sloan’s Erik Brynjolfsson and Andrew McAfee.

Showing 1-20 of 86