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“We may be entering an era in which human frailties begin to slow down progress from digital technologies,” write the authors of a recent MIT Sloan Management Review article. “The very qualities that make IT useful — reliability, portability, user-friendliness and fast processing — may also be undermining employee productivity, innovation and well-being.”
This downside to technology, what the authors call information technology’s “dark side,” may be robbing companies of some of the very productivity gains they get from their IT investments.
In “The Dark Side of Information Technology,” in the Winter 2015 issue of MIT Sloan Management Review, Monideepa Tarafdar (Lancaster University), John D’Arcy (University of Delaware), Ofir Turel (California State University) and Ashish Gupta (University of Tennessee Chattanooga) write that IT stress is real and that it’s growing.
“The more time and effort employees spend keeping abreast of ever-changing applications, struggling through information gluts, trying to understand how best to navigate through and use IT, and making mistakes, the less time they have for the job their IT tools are intended to support,” they write.
The authors found examples where some employees actually resigned from their jobs “because they found it too stressful to cope with and learn to use constantly changing workflows/applications.”
In their wide-ranging article, the authors suggest a three-pronged approach for IT leaders, HR leaders and other senior executives to use to combat the impacts from information technology’s dark side:
1. Senior leadership should make mindful use of IT an organizational priority.
Among the specific suggestions made by the authors, they write that senior leadership need to develop strategic plans related to IT-use policies for identifying and mitigating technology risks. The authors say that leaders also need to commit resources for campaigns such as “email-free weekday afternoons” or “IT addition-awareness days” and must lead by example by showing, for instance, how to limit less urgent use of IT beyond working hours.
2. IT leaders should build and maintain vigilance against IT’s dark side.
IT leaders should drive both formal and informal learning about IT, write the authors. That includes conducting brown-bag events for people to share stories about how they actually use IT in both positive and negative ways.