Douglas A. Ready is a senior lecturer in organizational effectiveness at the MIT Sloan School of Management, the founder and CEO of the International Consortium for Executive Development Research, and an MIT Sloan Management Review guest editor. He tweets @doug_ready.
Carol Cohen is senior vice president of global talent and leadership at Cognizant, a founding board member of the $100 million Cognizant U.S. Foundation, and a board member of the National Center for Women & Information Technology.
David Kiron is the executive editor of MIT Sloan Management Review, which brings ideas from the world of thinkers to the executives and managers who use them.
Benjamin Pring cofounded and leads Cognizant’s Center for the Future of Work. He is a coauthor of a number of bestselling and award-winning books on how new technologies are changing the future of work.
Hatice Baser, Euan Davis, Carolyn Ann Geason, Chantal Olson, Lauren Rosano, Allison Ryder, Caroline Styr, Vivek Vijayan, and Sreehari VS
To cite this report, please use: D. Ready, C. Cohen, D. Kiron, and B. Pring, “The New Leadership Playbook for the Digital Age,” MIT Sloan Management Review, January 2020.
We thank each of the following individuals, who were interviewed for this report:
Lori Beer, global CIO, JPMorgan Chase
Anne Benedict, chief human resources officer, Infor
Ronald de Jong, member, executive committee, Royal Philips; Distinguished Professor of Practice in Business, Tilburg University School of Management and Economics
Spencer Fung, group CEO, Li & Fung
Erik Gatenholm, cofounder and CEO, Cellink
Debjani Ghosh, president, NASSCOM
Ilene Gordon, retired chairman, president, and CEO, Ingredion
David Grayson, professor emeritus, Cranfield University School of Management
Brian Halligan, cofounder and CEO, HubSpot
Joanne Ho, chief operating officer, Fung Academy
Brian Kardon, chief marketing officer, InVision
Nisa Leung, managing partner, Qiming Venture Partners
Patty McCord, former chief talent officer, Netflix
Dave McKay, president and CEO, Royal Bank of Canada
Cherie Nursalim, vice chairman, GITI Group
Chin Yin Ong, head of people, Grab
Steve Reinemund, former chairman and CEO, PepsiCo
David Schmittlein, John C. Head III Dean and professor of marketing, MIT Sloan School of Management
Michael Schrage, research fellow, MIT Initiative on the Digital Economy
Dan Shapero, vice president of global solutions, LinkedIn
Susan Sobbott, former president, American Express Global Commercial Services
Rajiv Srivatsa, cofounder and former chief technology and product officer, Urban Ladder
John Tyson, chairman of the board, Tyson Foods
William Weldon, retired chairman of the board and CEO, Johnson & Johnson
Hariolf Wenzler, former head of marketing, EMEA, Baker McKenzie
Marjorie Yang, chairman, Esquel Group
Arthur Yeung, senior management adviser, Tencent; visiting professor of management, China Europe International Business School
Roger Young, chief human resources officer, Li & Fung
Li & Fung Focus Group Participants: Sandeep Chinthireddy, Joanne Ho, Phoon Hon Keet, Eric Lee, Richard Lee, Aik Lim, Kilian Lize, Romel Maranon, and Kiril Popov
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Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.