Smart Machines

Consumer fears of losing autonomy hinder smart-product adoption and use. But there are ways to boost customer control.

Many organizations don’t understand the value of teaming machine capabilities with human abilities.

To adopt intelligent technologies, companies need to develop both the right tools and human capital.

Businesses that make and sell products that replicate human connection are serving a deep need, but they may also be changing social norms in ways that can’t be reversed.

A new phase of technology-enhanced work is upon us.