Interview

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‘People Analytics’ Through Super-Charged ID Badges

The data points employees generate about everything from how often they interrupt others to how many people they sit with at lunch tell surprisingly useful stories. Ben Waber, CEO and co-founder of Humanyze, describes how his company is providing the tools and analytics to interpret this social data, helping businesses identify the best collaborative practices of their most effective people.

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Are You Ready For the Certainty of the Unknown?

The skill set for both companies and individuals of the future will be to embrace impermanence and continual reconfiguring, according to Benn Konsynski, a professor of information systems at Emory University. He says both organizations and employees need to prepare for the “the remix era” and “the certainty of unknown.” He sees “improvisation” as a personal and enterprise necessity in the 21st century.

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Analytics in E Major

The Echo Nest, a self-described “music intelligence” company recently acquired by Spotify, uses machine-learning technology to connect people with music. “At our core,” says CEO Jim Lucchese, “what we’re trying to do is what a great deejay does, or the friend that you rely on musically: to better understand who you are as a fan.” In a Q&A, Lucchese describes how the company merges machine learning and cultural analytics to describe music in an analytics-friendly way and help users find new music they’ll enjoy.

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Remaking a Company for the Digital Natives

At USAA, the financial services group, social business is helping the company productively engage both its 26,000 employees as well as its customer base. Renee Horne, the vice president of social business for USAA, says that’s just part of the larger opportunity to make social tools a more holistic and integral part of the company.

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Gone Fishing — For Data

When you’re dealing with data on the massive scale that a company like GE uses, a data warehouse just isn’t big enough to house it all. And organizing it ahead of analysis is more of a burden than a help. GE’s CIO Vince Campisi explains to MIT Sloan Management Review why his company is now storing data in a data lake — and how that approach changes the kind of human resources his company is looking for.

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How to Hire Data-Driven Leaders

For recruiters, the technological developments of the past 3 years have been transformational, says Tuck Rickards of Russell Reynolds. With the transformation of business to a more real-time, connected, data-driven focus, the type of talent companies seek — even the type of organizational structure they’re building — has undergone a quantum shift. But the changes aren’t yet done: “The next five years are huge for companies to reorient themselves from a leadership and team perspective,” warns Rickards.

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Video: Building Capabilities for Digital Transformation

  • Interview

In a video panel the authors of Leading Digital discuss how large companies in traditional industries—from finance to manufacturing to pharmaceuticals—are using digital technologies to gain strategic advantage. They talk about what it takes to become a “digital master,” and offer examples from Asian Paints, Caesars Entertainment, Nike, and others. And they explain where to invest in digital capabilities, and how to lead the transformation.

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Sports Analytics: The NFL Connects with Fans

In a conversation with MIT Sloan Management Review, Michelle McKenna-Doyle, the NFL's senior vice president and first-ever CIO, discusses the organization’s customer-focused approach to big data and analytics. She explains how the NFL works to make its employees comfortable with their own data sets.

Image courtesy of Flickr user worldwaterweek.

To Conserve Water for Agriculture, a Solution from the Desert

Both economic and climate change have brought increasing concerns about agriculture — particularly with respect to water. Farmers worldwide are beginning to explore ways to stretch what may become an increasingly limited resource. In a Q&A, Netafim’s chief sustainability officer Naty Barak explains how his company’s origins in arid-zone agriculture became a springboard to a wider market for agricultural producers to maximize water efficiency, and how the company’s partnerships with NGOs brings the technology to small farmers in the developing world.

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Is Your Organization Ready for the Impending Flood of Data?

Hal Varian, chief economist at Google and emeritus professor at UC Berkeley, has been with Google for more than a decade and has unique insight into the past and future of data analytics. In a conversation with MIT Sloan Management Review guest editor Sam Ransbotham, Varian says that companies need to beef up their systems to function within an overwhelming data flow — including new voice-command system data and other computer-mediated transactions.

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The Unexpected Payoffs of Employee “Eavesdropping”

In an experiment with social media, researchers uncovered an interesting and unexpected outcome. When employees were asked if using an internal social network had helped them learn about coworkers’ skills, they all said “No” — yet their ability to identify coworkers who could help in collaborative projects had skyrocketed (as had their performance). How was this possible? The answer: employees had acquired information so incrementally, they were unaware that they’d learned something of value.

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Can You Really Let Employees Loose on Social Media?

At Mitel, a $1.2 billion communications technology company, employees tweet about the company and are proactive on LinkedIn with only one rule: “Use your best judgment at all times.” There are no other rules. Martyn Etherington, the company’s chief marketing officer and chief of staff, has no problem with that. “We have to enable the majority and not hold them back by implementing catch-all policies that are aimed at a few.”

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At Amadeus, Finding Data Science Talent Is Just the Beginning

Everyone wants to hire skilled data scientists — especially Spain’s Amadeus, a travel sector technology company. Amadeus has brought more than forty new hires into this post since 2013. But locating talent is just the beginning. In an interview with MIT Sloan Management Review, Amadeus’s Denis Arnaud describes the steps he takes to not only identify data science talent, but to make sure they integrate well into the company, too.

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Training the Next Generation of Business Analytics Professionals

When Michael Rappa proposed to his employer, North Carolina State University, that they create a degree program for business analytics in 1999, they dismissed the idea. But 14 years later, the Institute for Advanced Analytics is a pioneering and successful program that trains analytics professionals for businesses hungry for analytics skills. Rappa sat down with MIT Sloan Management Review’s Michael Fitzgerald to explain how the Institute came about — and where it’s headed.

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Working Toward Totally Transparent Yogurt

Wood Turner has been working in sustainability for 20 years. In 2006 he left his work at a sustainability and brand strategy firm in Seattle to lead Climate Counts, a nonprofit incubated within Stonyfield which scores and ranks large companies on their efforts to address climate change. Now VP of sustainability innovation at Stonyfield, Turner continues his work on bringing climate-conscious practices into the core of business operations. In an interview, Turner describes the collaborative processes that make this strategy work.

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Asia Pulp & Paper and Greenpeace: Building New Directions, Together

When two organizations are on opposite ends of the spectrum with regard to sustainability issues, it may seem like there’s no hope of ever reaching agreement. Such was the case when Greenpeace and Asia Pulp sat down to negotiate a truce after Greenpeace’s hard-hitting campaign to change Asia Pulp’s forestry practices, which Greenpeace saw as destroying endangered rainforest habitat. But as Asia Pulp’s Aida Greenbury explains, it’s possible even for two polar opposites to find areas of common ground and work together for sustainable business practices.

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How Sprint Negotiates Sustainability

As the head of corporate social responsibility at Sprint, Amy Hargroves has challenged the telecommunications company to “walk the talk” on sustainability, with significant success. But it hasn’t come easy by any means. In her interview with MIT SMR, Hargroves describes how she has partnered with Sprint’s legal and government affairs team to turn principles into practice.

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How Facebook is Delivering Personalization on a Whole New Scale

As Facebook becomes more mobile-centric, it’s also becoming adept at laying its customer data over brand data and third-party data to create uniquely customized experiences for its users. In a Q&A, Blake Chandlee, vice president of global partnerships at Facebook, details the power that comes from being able to overlay all that customer information. “Historically, we’ve never had the ability to have the scale of a mass media along with the personalization that digital provides,” says Chandlee.

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Leveraging the Extended Enterprise: MITRE’s Handshake Tool Builds Virtual Collaboration

“The notion that we were going to crowdsource certain functions really was unheard of,” says Donna Cuomo of the nonprofit MITRE, a $1.4 billion nonprofit R&D organization. A social business tool it developed called Handshake is helping make that kind of virtual collaboration happen. In a Q&A, Dr. Cuomo and MITRE colleagues Laurie Damianos and Stan Drozdetski explain how Handshake has influenced business at MITRE and what challenges they’ve faced in its implementation.

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Crafting Health Care’s Future at Kaiser Permanente

Dr. Yan Chow is a director in the Innovation and Advanced Technology group at Kaiser Permanente. While a physician with over two decades of primary care clinical practice experience, Dr. Chow also has a keen interest in technology (he’s founded several technology startups). His areas of expertise: health care IT innovation, telehealth, big data and analytics. Here, he talks about innovation and the future of health care.

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