This week’s must-reads for managers: spark creativity on your teams, the problem with job interviews, becoming a clear and present leader, staying on top of your market, and how to succeed without being the smartest person in the room.

Focusing on getting the creative process just right can hamper your team’s innovation. Instead, understand your motivation, encourage creative tension, and welcome unexpected contributions to help you foster a creative culture, navigate uncertainty, and embrace the curious and the unknown.

This week’s must-reads for managers: designing AI systems with customer privacy in mind, reshaping the role of CEO, what employees are saying about job automation, and how not to hate the holidays.

Employees on the front line of automation say they are excited about the upsides of learning new skills and roles. But to make the transition work, they want advance preparation and at least some personal coaching. They also need the new technology to operate properly.

MIT Sloan Management Review’s Winter 2020 issue explores the dilemmas managers face in using blockchain, machine learning, and marketing analytics effectively; strategies to recognize potential threats to your business; the underpinnings of successful organizational transformation; and meeting the emotional and educational needs of your employees.

We need to learn at work, but it’s costly and time consuming, and we worry we might be found lacking. What if we can’t pick up the skills we need? Further, most organizations are not as hospitable to learning as their rhetoric suggests. Part of the problem is that we seldom acknowledge that it doesn’t just happen at work — it is work. Employers can better support learning, and individuals can do it more effectively, by understanding that there are two types of learning and that each needs its own space.

A noble purpose isn’t enough to create employee engagement within a company. The primary determinant of engagement is the level and quality of interpersonal collaboration. Leaders play a key role in these interactions. Their behaviors can create an environment of trust, imbue work with purpose, and generate positive energy — three conditions that nurture interpersonal collaboration and, in turn, bolster engagement.

Investing in job redesign without first planning for and investing in redefining work narrows future outcomes and limits opportunities for both growth and long-term value creation. Understanding the relationship between these two approaches to work is essential to any strategic effort to compete over the long term.

The corporate sector is becoming increasingly outspoken on LGBTQ rights. As more companies publicize their efforts, pressure is building on others to state their positions as well. Companies that approach LGBTQ issues thoughtfully with policies, culture, and activism can reduce some of the economic risks involved — while affecting public opinion.

Employers have learned that their employees’ emotional states contribute to productivity, sales, and culture. But how do you measure emotions when self-reporting is often inaccurate because respondents either aren’t aware of or don’t want to report their emotions? Facial recognition technologies may hold the answer, but there are significant privacy concerns to be addressed.

The 2019 MIT SMR and BCG Global Research Report Winning With AI looks at why there is a big gap between companies getting value from AI and those that aren’t as well as the cultural and leadership factors that characterize AI pioneers. This webinar summarizes the findings and lessons of the research.

Are management and leadership entwined in a digital world? Or are they distinct activities, one more important than the other? Can you be closely involved in day-to-day operations, as data-driven tools allow and encourage, without watching and directing employees’ every move? How do you cede top-down control without courting chaos? And how do you eliminate entrenched practices that obstruct change? Experts wrestle with these questions and share their perspectives on how leadership is evolving.

To effectively implement AI, organizations will need to use human-centered AI processes that motivate and retrain workers, which shifts the focus from automation to collaboration between humans and machines. To test that idea, an experiment was designed to see how human workers might augment an existing AI system and embrace their new roles as AI trainers — resulting in a symbiotic system that enabled humans and AI to each work to their strengths.

By finding smart ways to make the most of in-house potential, tapping into the growing global ecosystem of expertise, and being open to automation and other tools that might help bridge gaps, leading companies are drilling new sources of advanced analytics talent.

A recent survey found that managers do not as a rule encourage or enable employee learning. In the evolving skill-centered economy, that needs to change — but many companies simply have no process in place to support re-skilling and upskilling. Simply imposing an education plan for employees isn’t enough. Managers also need to support, encourage, offer feedback, and lead by example if employees are to gain needed skills that will benefit the company long term.

Leading teams and organizations today means honing strategic and digital skills, hiring and mentoring diverse employees, and being agile and adaptive in the face of constant change. With this collection of MIT Sloan Management Review articles, readers will benefit from decades of research from academics and practitioners on the skills, processes, and frameworks that can help managers lead through times of uncertainty, change, and disruption.

This episode of the Counterpoints podcast looks at whether cohesion analytics can quantify team chemistry — and if so, how to use that data to boost a team’s performance.

There is a growing recognition that curiosity is an essential leadership trait. Leaders who consider themselves perpetual students are thriving by asking questions, demanding them of their teams, and exploring the root cause of problems rather than temporary fixes.

Because of its sharp focus on measurable outcomes, the study of sports analytics brings many of the most critical issues in management into high relief. Through the lens of sports, there is a great deal to learn about leadership, performance management, decision-making, innovation, and, most of all, managing with data. MIT SMR’s sports analytics podcast, Counterpoints, is a great entry point to the playing field of data-driven management practice.

Everyone at some point will have to spend time either reskilling (learning new skills for a new position) or upskilling (learning current tasks more deeply). Embracing this idea requires an individual sense of agency, but corporations also have to step up. There are promising pilots underway: Some companies are figuring out how to engage on this issue, to the advantage of both individuals and the businesses themselves.