Artificial Intelligence

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The Fatal Flaw of AI Implementation

Many managers are excited about smart machines but are struggling to apply machines’ limited intelligence. Indeed, computers can process data just fine, but to generate competitive advantage from machine learning applications, organizations must upgrade their employees’ skills. Companies will also need to redesign employee accountabilities to empower and motivate them to deploy smart machines when doing so will enhance outcomes.

The 10 Most Popular New MIT SMR Articles

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In the first half of 2017, MIT SMR website visitors showed high interest in articles about how artificial intelligence will affect the job market and organizations. In fact, three of the 10 most-read pieces of new MIT SMR editorial content during that period address some aspect of that question. But the other seven most popular new articles cover a wide range of topics — from dealing with negative emotions in the workplace to exploring the organizational implications of blockchain technology.

Video: Preparing for the Changes AI Will Bring to Tomorrow’s Jobs

At the MIT Sloan School of Management’s 14th annual CIO Symposium, “The CIO Adventure: Now, Next and… Beyond,” senior IT executives came together to discuss key technologies, including how AI will transform the workplace. The goal: to help prepare these tech leaders for challenges they face, including shepherding ongoing digital transformations, building a digital organization, and managing IT talent.

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Romantic and Rational Approaches to Artificial Intelligence

Organizations have made rapid gains in their ability to generate big data sets, but the ability of managers and executives to develop insights from that data has lagged behind. Data processing by artificial intelligence offers the prospect of speeding things up — but it also risks expanding the gap, as managers lack understanding of how AI reaches its data-based conclusions.

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The Jobs That Artificial Intelligence Will Create

A new global study finds several new categories of human jobs emerging. These roles are not replacing old ones. They are brand-new positions that complement the tasks performed by AI machines and will require skills and training that have never before been needed.

AI and the Need for Speed

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AI is rapidly changing how organizations make decisions, serve customers, increase quality, and reduce costs. But the pace of change may be too fast for managers to effectively manage processes, react to new problems, and learn from data whose usefulness has a shorter and shorter lifespan.

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Managing With Immature AI

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Though the current state of AI falls short of its promise, managers should find ways to incorporate it into business practices now. Using pragmatic, thoughtful experiments and being transparent with customers and suppliers, organizations can learn and develop their own capabilities as AI continues to rapidly evolve.

Companies Brace for Decade of Disruption From AI

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With investments in Big Data bearing fruit, what do executives expect from the future? A new survey finds that artificial intelligence and machine learning are rapidly emerging avenues for innovation — and disruption. Nearly half of senior executives surveyed, from companies like American Express, Disney, Ford Motors, and General Electric, see disruptive change coming fast.

How Analytics and AI Are Driving the Subscription E-Commerce Phenomenon

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Box subscription companies are growing dramatically, using a high level of personalization and artificial intelligence algorithms to keep customers satisfied and eager for more. Their astute use of social media and influence marketing has also contributed to their startling success.

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