Artificial Intelligence

Showing 1-20 of 24

AI and the Need for Speed

  • Blog
  • Read Time: 4 min 

AI is rapidly changing how organizations make decisions, serve customers, increase quality, and reduce costs. But the pace of change may be too fast for managers to effectively manage processes, react to new problems, and learn from data whose usefulness has a shorter and shorter lifespan.

Managing With Immature AI

  • Blog
  • Read Time: 4 min 

Though the current state of AI falls short of its promise, managers should find ways to incorporate it into business practices now. Using pragmatic, thoughtful experiments and being transparent with customers and suppliers, organizations can learn and develop their own capabilities as AI continues to rapidly evolve.

Companies Brace for Decade of Disruption From AI

  • Blog
  • Read Time: 5 min 

With investments in Big Data bearing fruit, what do executives expect from the future? A new survey finds that artificial intelligence and machine learning are rapidly emerging avenues for innovation — and disruption. Nearly half of senior executives surveyed, from companies like American Express, Disney, Ford Motors, and General Electric, see disruptive change coming fast.

How Analytics and AI Are Driving the Subscription E-Commerce Phenomenon

  • Blog
  • Read Time: 6 min 

Box subscription companies are growing dramatically, using a high level of personalization and artificial intelligence algorithms to keep customers satisfied and eager for more. Their astute use of social media and influence marketing has also contributed to their startling success.

advertisement

Do You Have a Conversational Interface?

  • Blog
  • Read Time: 5 min 

AI-driven interactions between customers and brands will soon be occurring more often. Messaging platforms such as Facebook Messenger and Slack will combine with AI to make sense of text — both conversational and written — and offer services in real time. Companies can prepare for this shift by choosing a platform, running experiments, and begin introducing AI to their customers today.

Predicting a Future Where the Future Is Routinely Predicted

The ability of artificial intelligence to sift through mountains of data and identify patterns — and problems — in real time is its key value for business. Using AI to predict failures and take action to prevent them will become commonplace in the very near future. But it can also offer insights into human behavior to help managers improve customer service and employee relations.

advertisement

Digital Today, Cognitive Tomorrow

Digital transformation is happening all around us, but it’s the foundation for a much more profound transformation still to come. With huge challenges facing humanity on many fronts — climate, disease, population, food and water — we need cognitive technologies to augment human problem-solving capabilities. And those technologies are almost here.

A Code of Ethics for Smart Machines

What’s happening this week at the intersection of management and technology: Smart machines need a code of ethics; hackers don’t deter blockchain adoptions; digitized goal-setting.

When Machine Intelligence Meets Main Street

We are past the point of debating whether human intuition can be replicated. Machine learning is already here. It will impact most companies over the next few decades and become part of everyday business life. Executives must quickly come to grip with how companies and industries will evolve.

The Shifts — Great and Small — in Workplace Automation

Despite valid concerns about machines displacing workers, human labor isn’t going away any time soon. Tasks that cannot be substituted by automation are generally complemented by it. Still, while automation does not reduce the quantity of jobs, it may greatly affect the quality of available jobs. For workers to benefit from IT, human-capital investment must be at the heart of any long-term strategy for producing skills that are complemented, rather than substituted, by technological change.

advertisement

Can Artificial Intelligence Replace Executive Decision Making?

Despite improvements in cognitive technologies, the “Jetson” dream managerial scenario of sitting back and letting machines do all the work is still far from reality. Decisions that executives face don’t necessarily fit into defined problems well suited for automation. Cognitive technologies will increasingly absorb the easiest aspects of executive jobs, but at least for the time being, countless decisions still require human engagement.

Using Artificial Intelligence to Set Information Free

Artificial Intelligence is about to transform management from an art into a combination of art and science. Not because we’ll be taking commands from science fiction’s robot overlords, but because specialized AI will allow us to apply data science to our human interactions at work in a way that earlier theorists like Peter Drucker could only imagine.

Showing 1-20 of 24