Automation
Precision Medicine in Pharma: Sanofi’s Frank Nestle
Sanofi’s Frank Nestle explains how the pharma company is using AI to improve drug discovery and development.
Artificial Intelligence
Latest
Innovation Strategy
RAI Enables the Kind of Innovation That Matters
A panel of experts weighs in on whether responsible artificial intelligence hampers AI-driven innovation efforts.
Elizabeth M. Renieris, David Kiron, and Steven D. Mills
Technology Innovation Strategy
Becoming an ‘AI Powerhouse’ Means Going All In
Plenty of organizations dabble with AI, but Mastercard’s capabilities — and confidence — set it apart.
Thomas H. Davenport and Randy Bean
Customers
The Beauty of AI: Estée Lauder’s Sowmya Gottipati
Sowmya Gottipati shares how Estée Lauder uses AI to learn about customers and make better product recommendations.
Sam Ransbotham and Shervin Khodabandeh
Talent Management
A Change in Perspective
MIT SMR’s summer 2022 issue addresses the challenges of C-suite turnover, end users’ AI anxiety, and employee motivation.
Elizabeth Heichler
Quality & Service
AI in Aerospace: Boeing’s Helen Lee
Boeing’s Helen Lee discusses how the aviation giant is using technologies like AI to improve air traffic management.
Sam Ransbotham and Shervin Khodabandeh
Corporate Social Responsibility
Should Organizations Link Responsible AI and Corporate Social Responsibility? It’s Complicated.
A panel of experts weighs in on whether responsible AI should be connected to corporate social responsibility efforts.
Elizabeth M. Renieris, David Kiron, and Steven Mills
Technology Innovation Strategy
Transforming Transactions With Technology: eBay’s Nitzan Mekel-Bobrov
EBay’s chief artificial intelligence officer shares how the e-commerce platform uses AI to help both buyers and sellers.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
AI on the Front Lines
Successful AI adoption requires developers to think beyond business goals and address end users’ workflow concerns.
Katherine C. Kellogg, Mark Sendak, and Suresh Balu
Data & Data Culture
The Collaboration Muscle: LinkedIn’s Ya Xu
LinkedIn’s Ya Xu discusses leading the high-traffic site’s team of data scientists and delivering value to consumers.
Sam Ransbotham and Shervin Khodabandeh
Boards & Corporate Governance
Why Top Management Should Focus on Responsible AI
A panel of AI experts weighs in on whether responsible AI should be at the top of leaders’ management agendas.
David Kiron, Elizabeth Renieris, and Steven Mills
Data & Data Culture
Turning Sound Into Information: Warner Music Group’s Kobi Abayomi
Warner Music Group’s Kobi Abayomi shares how AI helps customers discover new music, and his approach to hiring data scientists.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
Clinical AI Gets the Headlines, but Administrative AI May Be a Better Bet
Health care organizations are seeing significant savings using AI in administrative systems.
Thomas H. Davenport and Randy Bean
Skills & Learning
From Journalism to Jeans: Levi Strauss & Co.’s Katia Walsh
Katia Walsh discusses how Levi Strauss is upskilling and motivating employees to help drive its digital transformation.
Sam Ransbotham and Shervin Khodabandeh
Customers
How Do Customers React When Their Requests Are Evaluated by Algorithms?
Managers’ intuition about how customers will feel about decisions made by algorithms rather than humans is often wrong.
Gizem Yalcin, Sarah Lim, Stefano Puntoni, and Stijn M.J. van Osselaer
New Product Development
AI in Your Living Room: Peloton’s Sanjay Nichani
Sanjay Nichani discusses how Peloton Interactive is using computer vision technology in its newest home fitness product.
Sam Ransbotham and Shervin Khodabandeh
Technology Implementation
The Nursing Shortage Shows Why Industries Must Choose Tech Carefully
Technology can help ease nurses’ workloads, but leaders must first gauge its potential effect on their daily work lives.
Tashfeen Suleman
New Product Development
Extreme Innovation With AI: Stanley Black & Decker’s Mark Maybury
Stanley Black & Decker’s CTO discusses responsible and sustainable AI and how the company uses AI to innovate.
Sam Ransbotham and Shervin Khodabandeh
Automation
Choreographing Human-Machine Collaboration: Spotify’s Sidney Madison Prescott
Sidney Madison Prescott explains how Spotify uses AI to free up workers to focus on more value-added, creative tasks.
Sam Ransbotham and Shervin Khodabandeh
Technology Innovation Strategy
Companies Are Making Serious Money With AI
Respondents to recent global surveys say their organizations are capturing substantial value from AI.