Leading Change

Showing 1-20 of 130

Five Insights From Davos on the Future of Work

  • Blog
  • Read Time: 5 min 

At the 2019 gathering of the World Economic Forum, much of the conversation was about the need for re-skilling and inclusive education, and the ongoing gender gap in the world of technology. Lynda Gratton, a professor of management practice at London Business School, attended the Davos conference as a steward of the World Economic Forum Council on Work, Education and Gender, and shares her insights from the meeting.

The Surprising Value of Obvious Insights

Findings don’t have to be earth-shattering to be useful. In fact, obvious insights can help you overcome three barriers to change in your organization: resistance to new data (“But that’s not what my experience has shown”), resistance to change itself (“But that’s the way we’ve always done it”), and organizational uniqueness bias (“That will never work here”). You can also gain trust by confirming what people already believe.

Leadership Lessons From Your Inner Child

Examining childhood traits such as boldness, experimentation, and resilience may help leaders access these qualities in service of their leadership roles. Rather than trying to learn how to be more creative or innovative, learning how not to lose the innate creativity and curiosity within us is more effective.

How Customer Obsession Creates Accountability for Change

  • Column

  • Column
  • Read Time: 7 min 

Organizational change is difficult. Some 70% of change efforts fail, and awareness hasn’t improved the odds of success. But there are exceptional companies, making strides with everything from digital transformation to employee engagement to diversity and inclusion. And they have one thing in common: They are customer-obsessed. When customers are truly at the center of your business, change proceeds from one organizing principle: What’s best for them?

advertisement

It’s Time to Make Paternity Leave Work

  • Column

  • Column
  • Read Time: 8 min 

Longer life spans are the new normal, and many people alive today will live to be 100 years old. How will we use that time? One option: Rather than working full time for decades and then spending our later years with our grandchildren, we could redistribute some of that projected time from our 60s and 70s into our earlier decades and spend more of it with our children. For fathers in particular, this would be a radical life decision.

How to Get Others to Adopt Your Recommendation

  • Column

  • Column
  • Read Time: 6 min 

When a business is growing fast, decisions can get lost in the fray — especially if it’s unclear that a decision even needs to be made. People in the workplace bring recommendations to four audiences: a manager or top executive (those who approve a recommendation), and peers or a broader set of stakeholders (those who execute a recommendation). To sell an idea and get others to take action, you have to understand what your particular audience needs to hear.

Artificial Intelligence Brings Out the Worst and the Best in Us

As AI develops better decision-making skills, leaders may feel threatened and push back, resisting the imperative to leave their biggest and most critical decisions to mechanical minds. And that might be a mistake, says psychologist Daniel Kahneman, given AI’s potential to reduce the bias in human thought processes.

How Do You Lead Digital Transformation?

  • Video | Runtime: 1:00:49

Many companies approach the transition from legacy to digital systems as a technology issue when it’s really a people and processes issue. This webinar featuring Gerald C. Kane and Anh Nguyen Phillips, coauthors of The Technology Fallacy: Why People are the Real Key to Digital Transformation, centers upon the strategic and leadership approaches that lead to success in digital transformation.

Every Leader’s Guide to the Ethics of AI

  • Blog
  • Read Time: 9 min 

As artificial intelligence-enabled products and services enter our everyday lives, there’s a big gap between how AI can be used and how it should be used. A 2018 Deloitte survey of AI-aware executives found that 32% ranked ethical issues as one of the top three risks of AI, but most companies don’t yet have specific approaches to grapple with the challenges. Here, we list the seven actions that leaders of AI-oriented companies — regardless of their industry — should consider taking.

advertisement

The Enabling Power of Trust

Examining skill sets and mind-sets will help leaders understand what it means to be a leader in the digital economy. This will include requirements such as changing mastery, executing excellence, nurturing relationships, and, notably, building a culture of radical trust.

Using Artificial Intelligence to Promote Diversity

What if, instead of perpetuating harmful biases, AI helped us overcome them? What if our systems were taught to ignore data about race, gender, sexual orientation, and other characteristics that aren’t relevant to the decisions at hand? They can do all that — with guidance from the human experts who create, train, and refine them.

Planning for the Human-Digital Workforce

  • Video | Runtime: 1:03:22

Automation is a scary word for the average worker, but implemented correctly, it can have enormous benefits for companies, customers, and even the workforce. In this webinar, automation expert Mary Lacity explains how thoughtful adoption of bots and automated services can make the difference in the outcome for all stakeholders.

The Truth About Behavioral Change

In this article drawn from his new book, How Behavior Spreads, UPenn professor Damon Centola explains how the thinking about social networks is changing. Recent research reveals that depending on long-established concepts such as “weak ties” and “long bridges” to drive the adoption of new innovations and organizational change can be a prescription for failure.

Using Digital Communication to Drive Digital Change

Leaders trying to get their organizations to adopt new technologies or ways of thinking tend to kick things off with inspirational speeches, but then communication grinds to a halt. The lack of information leads to doubt, cynicism, and anxiety — emotions that quickly become obstacles to change. To fix this problem, leaders should model the behaviors they want to see, using digital tools to deliver a steady stream of messages to employees and gathering and responding to feedback.

advertisement

We Must Keep Globalization in Its Place: The Marketplace

  • Blog
  • Read Time: 3 min 

It’s remarkable how many people line up either for or against globalization and then dismiss the other side. Who’s right? Neither. We should all be lining up for and against globalization, to retain what is constructive about it while challenging what has become destructive. We need to keep globalization in its place — the marketplace, where it creates value — while keeping it out of the public space, where it has become increasingly destructive.

Showing 1-20 of 130