Establishing norms

Outsiders can spark change by seeing what others miss, offering fresh ideas that need support to thrive.

Business leaders should see themselves as change agents with a key role in fostering diversity, equity, and inclusion.

Employees who do their work without going above and beyond are often simply behaving rationally in response to unfair circumstances.

Incivility isn’t just about the office jerk. It’s also about dysfunctional employee relationships.