Revving the Engines of Online Finance
Crack the code on customer priorities and profit models first —then digitize.
Volume 42, Issue #4
Summer 2001 Issue
SUMMER 2001 VOL. 42 · NO. 4 Creativity Versus Structure: A Useful Tension Management training rightly stresses the resolution of tensions and conflicts. But there are some organizational tensions and conflicts that managers shouldn’t try to resolve. For example, a necessary tug of war exists between how companies generate knowledge in practice versus how they […]
What Really Makes Customers Happy?
The trade-off between reliability and customization in goods and services.
Successful Customer-Relationship Management
Two new studies reveal that successful CRM systems go beyond sales, marketing and customer service.
Innovation Strategy
Innovation: Location Matters
The external environment for innovation is an important driver, and industrial clusters offer special advantages.
Innovation Strategy
Innovation by User Communities: Learning From Open-Source Software
User innovation communities present a great advantage over manufacturer-centered development systems.