Revving the Engines of Online Finance
Crack the code on customer priorities and profit models first —then digitize.
Volume 42, Issue #4
Summer 2001 Issue
SUMMER 2001 VOL. 42 · NO. 4 Creativity Versus Structure: A Useful Tension Management training rightly stresses the resolution of tensions and conflicts. But there are some organizational tensions and conflicts that managers shouldn’t try to resolve. For example, a necessary tug of war exists between how companies generate knowledge in practice versus how they […]
What Really Makes Customers Happy?
The trade-off between reliability and customization in goods and services.
Larry Yu
Successful Customer-Relationship Management
Two new studies reveal that successful CRM systems go beyond sales, marketing and customer service.
Larry Yu
Innovation Strategy
Innovation: Location Matters
The external environment for innovation is an important driver, and industrial clusters offer special advantages.
Michael E. Porter and Scott Stern
Executing Strategy
How To Make Strategic Alliances Work
Jeffrey H. Dyer, Prashant Kale and Harbir Singh
Not All VCs Are Created Equal
Howard Anderson, Scott Lawin, Vernon Lobo, Craig London and Russell Siegelman
Innovation Strategy
Innovation by User Communities: Learning From Open-Source Software
User innovation communities present a great advantage over manufacturer-centered development systems.