Energy Industry

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Sponsor's Content | Extending the Digital Workplace: How an Empowered Workforce Can Help Utilities Respond to Crises

  • MIT SMR Connections | Content Commissioned for Tata Consultancy Services

Utility companies are tapping tech to help their employees respond to challenging conditions such as crises scenarios caused by extreme weather or aging infrastructure. They must keep the different needs of a diverse workforce in mind when they deliver workplace technology, especially to those in the field who ensure reliable service. Here, an industry executive and a scholar suggest key considerations for the utilities digital workplace.

Leading in a Time of Increased Expectations

Traditionally, big energy companies focused primarily on power generation, not customer-centricity. But that’s changing — and today’s digitally empowered customers have opinions about everything from where their energy should come from to when their bills should arrive. Lynn Good, CEO of Duke Energy Corp., reflects on guiding her company through this transformation.

No Free Market for Energy

The idea that energy is a “free-market good” is a myth that needs to be abandoned. Subsidies for energy exist for good reason. The authors argue that in order to wean ourselves off hydrocarbon dependence, U.S. and global policies that subsidize oil and gas production at higher rates than renewable energy production need to be changed to reduce the bias in favor of hydrocarbons.

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Showing 1-14 of 14