Strategic Measurement

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Creating Satisfying Customer Experiences With Machine Learning

  • Video | Runtime: 0:02:16

According to Northwestern Mutual’s chief marketing officer, marketing should be more than a support function — it should be a strategic growth driver. In this video, Aditi Javeri Gokhale describes how the company used KPIs to train machine learning algorithms to build an online experience that pairs customers with financial advisors. Its success rate: over 95%.

Showing 1-5 of 5