Featured Operations Articles
Meeting your sustainability commitments requires long-term thinking and strategy.
Tausif Bashir and Shardul Phadnis
New research demonstrates how the most efficient network designs also account for changing market conditions.
Making the right decision about which projects to pursue should be easy. But it often isn’t.
Adopting a Pan-Industrial Strategy
March 29, 2017 | Richard A. D’Aveni
Digital technology has already upended the media and information sectors. It’s about to do the same to the manufacturing economy, and pave the way for what can be called the “pan-industrial” strategy.
Supply Chains and Logistics
Supply chain sustainability reporting depends on context, collaboration, and communication.
Donna Marshall et al.
Today’s supply chains are required to be lean, agile, sustainable, and — increasingly — transparent.
Advanced risk identification tools require companies to take a new approach to supply chain resilience.
ManMohan S. Sodhi and Christopher S. Tang
Thanks to technologies like 3-D printing, a new supply chain model is emerging.
Karen A. Brown et al.
Projects can lose momentum if stakeholders grow skeptical. Here’s how to avert a ‘cycle of doubt.’
Mark Keil et al.
Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not.
Nelson P. Repenning et al.
Articulating what problem you’re trying to solve is an important (and underrated) management skill.
Managing Operations in Global Markets
Shameen Prashantham and George S. Yip
For large multinationals, forging effective partnerships with emerging-market startups is complicated. Traits that make startups attractive as partners also make it hard for large companies to engage with them. Looking at startups in India, China, and South Africa, researchers identify key factors inhibiting emerging market partnerships and offer strategies for addressing them.
Ram Mudambi et al.
Despite India’s economic growth, many foreign companies have found it difficult to make money selling there. But a number of companies have found a winning strategy that involves weaving together local and global value chains.
Automation in Service Operations
September 13, 2016 | Mary C. Lacity and Leslie P. Willcocks
Early adopters of software robots exemplify how companies generate tangible benefits via service innovations in three ways: (1) by developing an approach to service automation supported by top management, (2) by initiating effective processes that deliver value to customers and employees, and (3) by building enterprise-wide skills and capabilities. Managers interested in capturing the benefits of service automation need to pursue all three avenues.