Operations

Featured Operations Articles

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Sustainable Procurement Requires Perseverance

Meeting your sustainability commitments requires long-term thinking and strategy.

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It Takes More Than Math to Design a Distribution Network

New research demonstrates how the most efficient network designs also account for changing market conditions.

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Your Time Is Limited, So Choose Your Projects Wisely

Making the right decision about which projects to pursue should be easy. But it often isn’t.

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Adopting a Pan-Industrial Strategy

Choosing Scope Over Focus

Frontiers |

March 29, 2017 | Richard A. D’Aveni

Digital technology has already upended the media and information sectors. It’s about to do the same to the manufacturing economy, and pave the way for what can be called the “pan-industrial” strategy.

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Supply Chains and Logistics

A Three-Point Approach to Measuring Supply Chain Sustainability

Supply chain sustainability reporting depends on context, collaboration, and communication.

What’s Your Strategy for Supply Chain Disclosure?

Today’s supply chains are required to be lean, agile, sustainable, and — increasingly — transparent.

Automating Supply Chain Resilience Should Be High on Your Digital Agenda

Advanced risk identification tools require companies to take a new approach to supply chain resilience.

Supply Chains Built for Speed and Customization

Frontiers |

Thanks to technologies like 3-D printing, a new supply chain model is emerging.

Project Management

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Protect Your Project From Escalating Doubts

Projects can lose momentum if stakeholders grow skeptical. Here’s how to avert a ‘cycle of doubt.’

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The Pitfalls of Project Status Reporting

Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not.

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The Most Underrated Skill in Management

Articulating what problem you’re trying to solve is an important (and underrated) management skill.

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Managing Operations in Global Markets

Engaging With Startups in Emerging Markets

For large multinationals, forging effective partnerships with emerging-market startups is complicated. Traits that make startups attractive as partners also make it hard for large companies to engage with them. Looking at startups in India, China, and South Africa, researchers identify key factors inhibiting emerging market partnerships and offer strategies for addressing them.

Mastering the Make-in-India Challenge

Despite India’s economic growth, many foreign companies have found it difficult to make money selling there. But a number of companies have found a winning strategy that involves weaving together local and global value chains.

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Automation in Service Operations

A New Approach to Automating Services

September 13, 2016 | Mary C. Lacity and Leslie P. Willcocks

Early adopters of software robots exemplify how companies generate tangible benefits via service innovations in three ways: (1) by developing an approach to service automation supported by top management, (2) by initiating effective processes that deliver value to customers and employees, and (3) by building enterprise-wide skills and capabilities. Managers interested in capturing the benefits of service automation need to pursue all three avenues.