Featured Operations Articles


When an IT Project “Goes Red”

Declaring that a project everyone is excited about is in trouble can be demoralizing. But it’s exactly what can turn things around.


Working Toward Totally Transparent Yogurt

As part of its sustainability strategy, organic yogurt company Stonyfield has made a mission of total transparency in its sourcing.


What It Takes to Reshore Manufacturing Successfully

The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict.


Make a “Lean” Program a Powerful Tool

What to Expect From a Corporate Lean Program

June 3, 2014 | Torbjørn Netland and Kasra Ferdows

“Lean” programs help many manufacturers boost productivity. But misplaced expectations of how quickly these programs can improve performance can make their implementation difficult. Better understanding of the rates at which lean programs produce improvements would make implementation go more smoothly — and lead to more increases in productivity. Managers should set targets that are appropriate to specific plants and be careful not to derail progress by using initial gains to lay off workers.


How Every Project Can Be a Great Project

Great projects tend to be rare, because of weak management, lack communications, diffuse focus, and project structure. Managers can do better.


What Great Projects Have in Common

From time to time a project truly stands out, creating exceptional value and having an impact on the industry.


Surprising Paths to Quality & Service


Should Your Business Be Less Productive?

In service businesses, there is often a trade-off between productivity and customer satisfaction.


Designing Waits That Work

Designers at restaurants and theme parks are leading the way in thinking about how to make waiting in line more pleasant.


Managing Product Returns for Competitive Advantage

Effective product returns strategies can result in increased revenues, lower costs and enhanced levels of customer service.

Roxbury Community College Partnership

Five Steps to Digitally Transforming City Government

Cities aren’t known as tech innovators, but Boston has used technology to transform public service.