Featured Operations Articles


Is Your Company Ready to Operate as a Market?

Frontiers |

Traditional hierarchies are giving way to market forms of organizing that will recast the role of management.


Second Thoughts on Second Sourcing

Multi-sourcing can lessen the risk of supply chain disruption. But it introduces risks of its own.


Integrating Supply and Demand

Joining the supply and demand sides of an enterprise presents an opportunity for efficiency and value creation.


Supply Chain Transparency

What’s Your Strategy for Supply Chain Disclosure?

December 14, 2015 | Donna Marshall, Lucy McCarthy, Paul McGrath, and Fiona Harrigan

How much information should a company disclose about its supply chain? In addition to having to be lean, agile, and sustainable, today’s supply chains are increasingly the focus of growing attention from a variety of external stakeholders. These stakeholders often want information beyond what the company is legally obliged to disclose. But many companies have limited visibility of their supply chain information and have not fully considered their disclosure strategy.


Crisis Management and Prevention


The New Rules For Crisis Management

The rise of stakeholder-controlled media outlets complicates corporate crisis management strategies.


Lessons from Kunduz: Prevent Disaster by Paying Attention to the Little Picture

Organizations that fail to heed their vulnerabilities are more likely encounter catastrophes.


Preparing for Disruptions Through Early Detection

Leading companies are using an array of detection and response techniques to become more resilient.


How to Lead During a Crisis: Lessons From the Rescue of the Chilean Miners

A look at key leadership decisions made during the 2010 mine cave-in crisis.

The Challenges of Reshoring Manufacturing

What It Takes to Reshore Manufacturing Successfully

August 7, 2014 | Willy C. Shih

The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict. In the United States, many key resources, including the manufacturing workforce, have atrophied. Author Willy C. Shih (Harvard Business School) recommends that to reduce turnover, companies that embrace reshoring — bringing assembly work back from abroad — encourage workers to complete training and certification.

Achieving Success in Project Management

Accelerating Projects by Encouraging Help

How can companies get employees to pull together to meet project deadlines? It turns out that establishing psychological safety and promoting cooperative behavior can be just as important as good planning. This case study of management innovation at Roto Frank, a German company that produces hardware for industrial and residential windows and doors, highlights the difficulties of project planning and execution — and the benefits of building a positive feedback cycle.

What Successful Project Managers Do

Successful project managers often combine elements of traditional and agile approaches to project management. They cope with uncertainty, for instance, by developing detailed short-term plans along with firm commitments and tentative longer term plans. The authors draw from experiential data from more than 150 successful project managers affiliated with over 20 organizations, and provide a detailed look at the success factors behind NASA’s Mars Pathfinder project.


Managing Partnerships and Strategic Alliances

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