Operations

Featured Operations Articles

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Revisiting the Logic of Being Global

For many companies, the headaches of being global are intensifying, The Economist says. In most sectors domestic peer companies are growing faster than multinationals.

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It Takes More Than Math to Design a Distribution Network

New research demonstrates how the most efficient network designs also account for changing market conditions.

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A Three-Point Approach to Measuring Supply Chain Sustainability

Supply chain sustainability reporting depends on context, collaboration, and communication.

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Incorporating Automation Into Operations

A New Approach to Automating Services

Early adopters of software robots exemplify how companies generate tangible benefits via service innovations in three ways: (1) by developing an approach to service automation supported by top management, (2) by initiating effective processes that deliver value to customers and employees, and (3) by building enterprise-wide skills and capabilities. Managers interested in capturing the benefits of service automation need to pursue all three avenues.

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Measuring and Reporting Performance

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What’s Your Strategy for Supply Chain Disclosure?

Today’s supply chains are required to be lean, agile, sustainable, and — increasingly — transparent.

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The Pitfalls of Project Status Reporting

Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not.

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Why Sustainability Ratings Matter

Trustworthy, transparent ratings of companies’ sustainability performance are becoming increasingly important in the global economy.

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Do You Know What Really Drives Your Business’s Performance?

Performance topology maps offer managers a signpost pointing toward smarter strategies.

Project Management

Protect Your Project From Escalating Doubts

February 8, 2017 | Karen A. Brown, Nancy Lea Hyer, and Richard Ettenson

Many big projects start off well, but then lose momentum and spiral downward as skeptical stakeholders withdraw support. Executives need to identify common triggers that spark stakeholder concerns — and take action to avert the ‘cycle of doubt’ that can ensue.

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Supply Chain Management

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