Operations

Featured Operations Articles

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Creating More Resilient Supply Chains

By planning for disruption from natural disasters, Cisco Systems improved its supply chain resilience.

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What to Expect From a Corporate Lean Program

“Lean” programs can be powerful tools for improving performance – if managers know what to expect.

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The Bullwhip Effect in Supply Chains

Distorted information along a supply chain can lead to tremendous inefficiencies. How can companies mitigate them?

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Classic Article: Competing On Product Quality

What Does “Product Quality” Really Mean?

October 15, 1984 | David A. Garvin

Is quality objective or subjective? Is it timeless or socially determined? David A. Garvin of the Harvard Business School looks at five major approaches to defining quality and addresses the empirical relationships between quality and variables such as price, advertising, market share, cost and profitability. “These distinctions are more than just theoretical niceties,” he writes. “They are the key to using quality as a competitive weapon.”

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Should You Tweak Your Business Processes?

Business processes are tasks that work to achieve a defined business outcome. These articles, both new and classic, explore how companies can incorporate technology into business processes and handle the management issues that come along with change.

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