Operations

Featured Operations Articles

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Coca-Cola’s Unique Challenge: Turning 250 Datasets Into One

Coca-Cola uses forward-looking analytics to understand its customer base and international distribution network.

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Are You Part of the Email Problem?

Over-reliance on email is sapping people’s time and energy, says author Phil Simon. There are better ways to do things.

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Reducing Unwelcome Surprises in Project Management

A project’s “unknown unknowns” can be reduced through both product design approaches and behavioral approaches.

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The “Made in the USA” Challenge

What It Takes to Reshore Manufacturing Successfully

August 7, 2014 | Willy C. Shih

The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict. In the United States, many key resources, including the manufacturing workforce, have atrophied. Author Willy C. Shih (Harvard Business School) recommends that to reduce turnover, companies that embrace reshoring — bringing assembly work back from abroad — encourage workers to complete training and certification.

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Quality & Service

Companies have to think about quality and service from many angles: What will keep customers happy? And how can staff be empowered to succeed?

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What Unhappy Customers Want

Customers are unsatisfied with complaint handling despite years of effort. A new approach is needed.

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Reducing Supply Chain Risks

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From Risk to Resilience: Learning to Deal With Disruption

Companies need to cultivate resilience to unexpected disruptions to complex supply chains.

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Creating More Resilient Supply Chains

By planning for disruption from natural disasters, Cisco Systems improved its supply chain resilience.

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The Trouble with Supply Chains

Auditing the supply chain is the biggest obstacle to putting sustainability principles into practice. Will the influx of big data initiatives change that?

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Reducing the Risk of Supply Chain Disruptions

Overinvesting in supply chain protection may be more profitable than not investing enough.