Operations

Featured Operations Articles

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Five Rules for Managing Large, Complex Projects

Research reveals five lessons that can help executives manage big, complex projects more effectively.

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Sustainable Procurement Requires Perseverance

Meeting your sustainability commitments requires long-term thinking and strategy.

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Unleashing the Potential of Supply Chain Analytics

Frontiers |

To fully benefit from supply chain analytics, companies need to be able to act on insights quickly.

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Competitive Alliances

Competing Through Joint Innovation

December 12, 2016 | Manuel Hensmans

Even as multinationals struggle to make inroads in emerging markets, companies from those markets are finding ways to compete in Europe and the U.S. A case in point is Huawei, a Chinese telecommunications company, which has used strategic partnerships to gain ground in Europe. Huawei’s overseas expansion closely resembles the strategy the company used to build its position in China: Start at the perimeter and work toward the center.

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Operations Strategy

Choosing Scope Over Focus

Frontiers |

New digital technologies are changing the rules of competition by expanding the boundaries of what a company can handle and introducing new sources of advantage.

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The Case for Automation

A New Approach to Automating Services

Early adopters of software robots exemplify how companies generate tangible benefits via service innovations in three ways: (1) by developing an approach to service automation supported by top management, (2) by initiating effective processes that deliver value to customers and employees, and (3) by building enterprise-wide skills and capabilities. Managers interested in capturing the benefits of service automation need to pursue all three avenues.

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Modeling Performance

Do You Know What Really Drives Your Business’s Performance?

June 2, 2016 | Rhian Silvestro

Although intuitively appealing, strategy maps and models such as the service profit chain have a common pitfall: They encourage managers to embrace general assumptions about the drivers of financial performance that may not stand up to close scrutiny in their own organizations. A more rigorous analytic approach called performance topology mapping may help managers avoid these assumptions, as well as the strategic mistakes they promote.

Supply Chains and Logistics

Supply Chains Built for Speed and Customization

Frontiers |

Thanks to technologies like 3-D printing, a new supply chain model is emerging.

It Takes More Than Math to Design a Distribution Network

New research demonstrates how the most efficient network designs also account for changing market conditions.

A Three-Point Approach to Measuring Supply Chain Sustainability

Supply chain sustainability reporting depends on context, collaboration, and communication.

Remapping the Last Mile of the Urban Supply Chain

A new wave of data innovation offers unprecedented promise to crack the black box of effective urban deliveries.