Operations

Featured Operations Articles

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In the Hotel Industry, Digital Has Made Itself Right at Home

Moving to a digital business model altered Marriott’s culture in unexpected ways.

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The Big Squeeze: How Compression Threatens Old Industries

Accelerating compression of both revenues and profits in some businesses can be fatal, and fast.

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It Takes More Than Math to Design a Distribution Network

New research demonstrates how the most efficient network designs also account for changing market conditions.

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On-Demand Production

Getting Past the Hype About 3-D Printing

February 2, 2017 | Jaime Bonnín Roca, Parth Vaishnav, Joana Mendonça, and M. Granger Morgan

Despite the promise of additive manufacturing, the authors argue, near-term expectations about how 3-D printing will revolutionize manufacturing are overblown. Much of the technology is still being hammered out, and the authors examine three important myths about additive manufacturing.

What’s Next for Manufacturing

The Importance of Structured Management Practices

New research suggests that a particular set of management practices, which the authors call structured management, is tightly linked to performance and success. For instance, consistent hiring, performance review, and incentive practices are as important to productivity as research and development investments, and more than twice as important as IT implementation. The research shows that manufacturing plants using more structured management practices have higher productivity and profitability.

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Supply Chain and Logistics

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Project Management

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Protect Your Project From Escalating Doubts

Projects can lose momentum if stakeholders grow skeptical. Here’s how to avert a ‘cycle of doubt.’

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The Most Underrated Skill in Management

Articulating what problem you’re trying to solve is an important (and underrated) management skill.

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Do You Diagnose What Goes Right?

There’s value in looking at good processes to figure out what works.

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The Pitfalls of Project Status Reporting

Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not.

Know Your Markets

Mastering the Market Intelligence Challenge

December 5, 2016 | Murali D.R. Chari, Kimberlee Luce, and Inder Thukral

A shortage of reliable information is common in emerging markets. Because such markets are heterogeneous, the sources and methods for market intelligence require modification before they can be transferred from one emerging market to another. Market intelligence is thus best viewed and managed as a strategic asset that multinationals should invest in keeping up to date.