Operations

Featured Operations Articles

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Reducing Unwelcome Surprises in Project Management

A project’s “unknown unknowns” can be reduced through both product design approaches and behavioral approaches.

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How Executive Sponsors Influence Project Success

The role of project sponsors is often overlooked, but actively engaged executives are crucial to a project’s success.

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What It Takes to Reshore Manufacturing Successfully

The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict.

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Collaborative Problem Solving

Accelerating Projects by Encouraging Help

February 25, 2015 | Fabian J. Sting, Christoph H. Loch and Dirk Stempfhuber

How can companies get employees to pull together to meet project deadlines? It turns out that establishing psychological safety and promoting cooperative behavior can be just as important as good planning. This case study of management innovation at Roto Frank, a German company that produces hardware for industrial and residential windows and doors, highlights the difficulties of project planning and execution — and the benefits of building a positive feedback cycle.

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Quality & Service

Companies have to think about quality and service from many angles: What will keep customers happy? And how can staff be empowered to succeed?

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What Unhappy Customers Want

Customers are unsatisfied with complaint handling despite years of effort. A new approach is needed.

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Reducing Supply Chain Risks

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From Risk to Resilience: Learning to Deal With Disruption

Companies need to cultivate resilience to unexpected disruptions to complex supply chains.

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Creating More Resilient Supply Chains

By planning for disruption from natural disasters, Cisco Systems improved its supply chain resilience.

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The Trouble with Supply Chains

Auditing the supply chain is the biggest obstacle to putting sustainability principles into practice. Will the influx of big data initiatives change that?

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Reducing the Risk of Supply Chain Disruptions

Overinvesting in supply chain protection may be more profitable than not investing enough.