Featured Operations Articles


Integrating Supply and Demand

Joining the supply and demand sides of an enterprise presents an opportunity for efficiency and value creation.


What It Takes to Reshore Manufacturing Successfully

The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict.


Coca-Cola’s Unique Challenge: Turning 250 Datasets Into One

Coca-Cola uses forward-looking analytics to understand its customer base and international distribution network.


Inside the CIO Role at a U.S. Hospital

How Digital Transformation Is Making Health Care Safer, Faster and Cheaper

July 15, 2015 | Dr. John Halamka (Beth Israel Deaconess Medical Center), interviewed by Gerald C. Kane

What does it take to bring world class digital technology to one of the world’s leading medical centers? As chief information officer of Beth Israel Deaconess Medical Center, in Boston, Dr. John Halamka leads exactly that charge. Overseeing digital strategies designed to make patients safer while being completely secure and stable is, he says, like “being asked to change the wings on a 747 while it’s flying. Total security, total reliability and stability, with complete innovation at the same time.”


Strategies for Partnering


Raising the Bar With Analytics

Managers have an increasing appetite for analytics, according to a 2013 MIT Sloan Management Review / SAS survey.


Tracking Complex Projects


How Executive Sponsors Influence Project Success

The role of project sponsors is often overlooked, but actively engaged executives are crucial to a project’s success.


Reducing Unwelcome Surprises in Project Management

A project’s “unknown unknowns” can be reduced through both product design approaches and behavioral approaches.


What Successful Project Managers Do

Successful project managers often combine elements of traditional and agile approaches to project management.


Accelerating Projects by Encouraging Help

Making it safe to be honest about when projects are getting off track can promote cooperative behavior.

Building Simultaneous Cooperation

The Importance of IT-Enabled Flexibility in Alliances

March 19, 2013 | Ali Tafti, Sunil Mithas and M.S. Krishnan

Strategic alliances are arguably more critical now than ever before. In this highly digital age, organizations rely increasingly on Internet-based or computerized products and services that require the simultaneous cooperation of multiple organizations. The authors’ research has shown that flexible IT systems can help enable successful partnerships. But the opposite — that inflexible IT systems can hinder partnerships — is true, too. And it’s something about which organizations should be careful.