Innovative Infrastructure for Agile Manufacturers
Speed-to-market, agile manufacturing, and the virtual corporation — terms firmly rooted in the lexicon of U.S. business —reflect an increasing awareness that competing successfully in the global economy will require extensive changes in the way U.S. corporations operate. In most industries, rapid worldwide political and economic shifts are increasing the number and power of new international competitors. Former socialist countries are entering the capitalist marketplace with vigor. What were previously Third World countries in Southeast Asia and Latin America are producing sophisticated goods and services. These new competitors are now smarter and more productive because their managers are better educated and have technical expertise and because the rapid cross-border diffusion of information and technology gives them nearly instant access to the latest know-how and equipment.
International customers are also more sophisticated and demanding. With access to an unparalleled variety of products from all over the world, they can more easily identify value. As a result, they have become more selective purchasers. They expect quality, reliability, and competitive pricing but also want customized products that are delivered quickly.1 Much of their power lies in shifting product allegiances, which typically focus on goods that provide greater immediate value.
Although these trends have already been explored extensively, most discussions of manufacturing agility and business process reengineering focus on how firms’ internal characteristics must change.2 Far less attention has focused on the external infrastructure that firms need to respond rapidly to changing global market conditions. To optimize agility and more effectively sustain virtual enterprises, manufacturers require a symbiotic business environment at the national, regional, and local levels to provide advanced infrastructure, logistical, and institutional support. Although many states, metropolitan areas, and cities in the United States are providing elements of that infrastructure, few are integrating or coordinating them.
In this article, we identify the components of the logistical support system that are needed to stimulate agile manufacturing, describe the reactive approaches of U.S. industry groups, cities, and government agencies, and examine the strategic integration of the components into a unified business support system, such as the Global TransPark (GTP) experiment in North Carolina.
Emergence of Agile Business
Agile manufacturing is “the ability of a company to thrive in a competitive environment of continuous and unanticipated change.”3 In nearly all industries, firms are adapting to growing international demands for flexibility and speed.
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J.A. Cooke, “Beyond Quality — Speed,” Traffic Management, volume 33, June 1994, pp. 32–35.
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19. North Carolina Global TransPark Authority, The North Carolina Global TransPark: A Partnership for Progress (Raleigh, North Carolina: NCGTP, 1995).
20. North Carolina Global TransPark Authority, The North Carolina Global TransPark: Executive Summary, Master Planning, and Environmental Study (Raleigh, North Carolina: NCGTP, 1994).
21. The GTP is the result of joint investment by federal and state governments, private companies, tenant firms, and thirteen county governments in the eastern region of North Carolina. To date, more than $285 million from public and private sources has been committed to the development of the GTP. Over the life of the project, it is expected that private companies will cumulatively invest billions of dollars in tenant-owned facilities and will operate most of the common-use systems and facilities.
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30. Joel Garreau coined the term. See:
J. Garreau, Edge City: Life on the New Frontier (New York: Doubleday, 1991).
31. “Foreign Trade Zones in a JIT Environment” (1993).
32. R. Moss Kanter, World Class: Thriving Locally in the Global Economy (New York: Simon & Schuster, 1995).
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