Linda Leopold is head of responsible AI and data at global fashion retailer H&M Group, where she leads the company’s work on sustainable and ethical artificial intelligence and data. Before joining H&M Group, she spent many years working in the media industry. Leopold was previously editor in chief at the critically acclaimed fashion and culture magazine Bon and is the author of two nonfiction books. She has been a columnist for Scandinavia’s biggest financial newspaper and has worked as an innovation strategist at the intersection of fashion and tech.
|RAI constrains AI-related innovation. Strongly disagree||“Quite the opposite. Firstly, as we define responsible AI at H&M Group, it encompasses using AI both as a tool for good as well as for preventing harm. This means innovation is an equally important part of responsible AI practices along with risk mitigation, as we see it. In our context, “doing good” mainly means exploring innovative AI solutions to tackle sustainability challenges, such as decreasing CO2 emissions and contributing to circular business models. Secondly, risk mitigation — “doing it right” — shouldn’t constrain innovation either. Ethically and responsibly designed AI solutions are also better AI solutions in the sense that they are more reliable, transparent, and created with the end user’s best interests in mind. And thirdly, having responsible AI policies and practices in place also creates a competitive advantage, as it reduces risk and increases trust, and builds stronger relationships with customers.”|
|Organizations should tie their responsible AI efforts to their corporate social responsibility efforts. Neither agree nor disagree||“It depends on the industry and how you define and work with CSR in your organization. There is a close connection between responsible AI and efforts to promote social and environmental sustainability. The overall vision should be the same, but responsible AI also needs to be treated as a separate topic with its specific challenges and goals. ”|
|Responsible AI should be a part of the top management agenda. Strongly agree||
“How to embrace digitalization and new technology in line with company values has to be a priority at the top management and board levels. And commitment to responsible AI should be clearly expressed by management, sending a strong message to the organization. Importantly, responsible AI must be seen as an integrated part of the AI strategy, not as an add-on or an afterthought.
With that said, being part of the top management agenda is not sufficient. Responsible AI practices and engagement also have to be built bottom-up, throughout the organization. In my opinion, the combination of these two approaches is key to succeed in creating a culture of responsible AI, making it a priority and top of mind across the company.”