Demographics

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The New Economic Benefits of Older Workers

  • Blog
  • Read Time: 3 min 

Many countries experiencing fast growth in the aging of their populations, including Germany, Japan, and South Korea, are also experiencing growth in their gross domestic product. The most plausible explanation for this counterintuitive finding is that there has been a rapid adoption of automation technologies in countries with more pronounced demographic changes. In other words, technology isn’t just capable of offsetting potential negative effects of aging populations — it’s already doing so.

Image courtesy of Flickr user Roy Luck.

Ethnography in Action at Wells Fargo

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  • Read Time: 2 min 

How do companies gain value from ethnography — the in-person study of how people actually use a product or service? Wells Fargo Bank commissioned an ethnographic project and found out for itself. The bank was able to determine that customers approach retirement with three styles: they were either Reactors, Poolers or Maximizers. The bank learned, for instance, that the language of customers who were Maximizers would not resonate with Poolers — and so it developed new kinds of messaging for each.

Image courtesy of Flickr user gak.

Flat World, Hard Boundaries – How To Lead Across Them

While technological innovations have revolutionized the workplace, it is ironic that relational boundaries — obstacles to productive human interactions — remain largely unchanged. This article identifies five types of such boundaries, and suggests that all five of them may be overcome when collaborative and creative leaders engage in six boundary spanning practices: buffering, reflecting, connecting, mobilizing, weaving and transforming.

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Showing 1-7 of 7