Gig Economy

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How Digital Platforms Have Become Double-Edged Swords

  • Interview
  • Read Time: 13 min 

The most valuable companies in the world have harnessed platforms’ power to achieve rapid growth and market dominance. But as these platforms have grown in size and scale, the opportunity for abuse has become very real — while profitability isn’t coming easily even for successful platforms. In an interview with MIT SMR, the authors of The Business of Platforms bust the myths and outline the pitfalls of platform strategy.

How Managers Can Best Support a Gig Workforce

The rise of digital giants in the gig economy has brought new scrutiny to how companies should manage contingent workers. This new landscape offers new flexibility and opportunity, but workers also face unpredictability, with inconsistent incomes and scant benefits. Companies and managers can take three practical measures to help support these workers in the future.

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