New research highlights an opportunity for culturally rich brands to leverage brick-and-mortar stores to build brand loyalty.
Small and midtier brands have unique opportunities to provide value in the new consumer environment.
Jonathan Knowles, Richard Ettenson, Patrick Lynch, and Joseph Dollens
Improving customer experience offers more long-term benefits than “earn-and-burn” loyalty programs.
Jess Huang, Phyllis Rothschild, and Jamie Wilkie
New research shows that mobile advertising targeted to consumers based on their locations can be effective.