Digital Marketing

Transformation success requires moving beyond “digital IQ” by linking employee ability to performance outcomes.

Wayfair’s CTO describes how the e-commerce retailer uses AI and machine learning to support customers and manage risk.

L’Oréal’s Stéphane Lannuzel discusses artificial intelligence’s role in technology innovation in the beauty industry.

Starbucks’s former CTO discusses AI’s role in the company’s digital transformation on the Me, Myself, and AI podcast.

Marketers should prioritize digital and e-commerce initiatives to offer customers engaging virtual shopping experiences.

Brightcove CMO Jennifer Griffin Smith discusses using video as an innovative tool for marketing.

Smaller, often more private and interactive online communities and platforms are reinventing the way brands and consumers connect.

Executive Conversation: TCS and Travelport executives discuss a new era for the travel industry.

To reach Gen Z’s media-savvy digital natives, your marketing strategy needs to change.

For competitive advantage, embrace digital marketing, a Google-sponsored Forrester survey advises.

Home Depot’s Huiming Qu discusses how the home improvement retailer leverages AI to improve the customer experience.

Amit Shah, president of 1-800-Flowers, explains why lifelong learners are the best technical talent.

To make social platforms a more positive force, we must understand the phenomena that drive them.

In a global pandemic, a quick pivot to a digital business model may help retailers survive.

Strategy hijacks — situations in which companies must adjust their strategies due to consumer backlash — can be predicted and avoided.

Small and midtier brands have unique opportunities to provide value in the new consumer environment.

Tinder’s entrance into the dating app industry was a literal game changer.

Companies already use data to make marketing decisions. Will deep learning enable a leap forward?

Co-op advertising lags behind consumers’ and marketers’ needs — here’s how it needs to change.

MIT Sloan Management Review‘s Fall 2019 issue looks at customer experience, collaboration, and cybercrime.