04-Operations-500

Winter 2004
Volume 45, Issue # 2

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041-Global-Business-500

Japanese Experiences With B2C E-Commerce

  • Research Highlight
  • Read Time: 3 min 

A four-year study of Japanese business-to-consumer (B2C) e-commerce initiatives reveals the innovative ways Japanese corporations exploit traditional aspects of Japanese business and consumer retailing — specifically, the consumer’s preference for paying with cash and the willingness of corporations to form cooperative alliances (the keiretsu model) — to further develop the

06-Strategy-500

Avoiding Repetitive Change Syndrome

  • Opinion & Analysis
  • Read Time: 10 min 

Most management advice urges companies to undertake frequent and radical change in order to stay competitive. But, says the author, such advice is overprescribed, and those that continue to heed it risk initiative overload, organizational chaos and employee burnout.

017-Strategy-500

Leadership and the Fear Factor

  • Opinion & Analysis
  • Read Time: 13 min 

The ability to generate an emotional response is the key to any leader’s success. Moses got his people’s undivided attention by putting the fear of a wrathful God in them.

040-Global-Business-500

How Japan Can Grow

  • Opinion & Analysis
  • Read Time: 3 min 

Japan’s economy has been in the doldrums for so long that many Japanese seem to have adopted a resigned attitude ofSho ga nai (“That’s life”) toward it. But Japan, of course, can become competitive again, provided its political and corporate leaders take on four difficult but essential tasks.T

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03-Leading-your-team-500

Building Better Teams

  • Research Highlight
  • Read Time: 3 min 

A conventional wisdom about teams is that they tend to perform better when members exchange knowledge freely among themselves and outsiders. Another widely accepted notion is that diversity among team members leads to better performance because of the range of viewpoints and experience of the different individuals.

02-Leading-your-team-500

Does Repricing Stock Options Work?

  • Research Highlight
  • Read Time: 4 min 

Repricing underwater stock options won't help you hold onto top executives, but it can reduce turnover among lower-level employees. So report Mary Ellen Carter and Luann J. Lynch, who have spent five years studying the controversial practice.

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019-Marketing-500

The Emerging Era of Customer Advocacy

  • Research Feature
  • Read Time: 20 min 

As customer power grows, innovative companies are moving beyond traditional push marketing and customer relationship management to become full proponents of the customer agenda.

01-Strategy-500

Creating Growth With Services

  • Research Feature
  • Read Time: 25 min 

In a world of commoditized products, companies are turning to service offerings for growth. The key to success involves redefining markets in terms of customer activities and outcomes, not products and services.

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6-sustainability-500

The Myth of Unbounded Growth

  • Research Highlight
  • Read Time: 11 min 

Growth is not perpetual, and its continued pursuit can be costly, especially for large, mature companies. Instead, say the authors, smart managers should acknowledge the natural limits of their company‘s path to growth and consider viable alternatives.

07-Marketing-500

Smart Pricing

  • Research Highlight
  • Read Time: 19 min 

The past decade has seen a virtual explosion of information about customers and their preferences. Many companies have the ability to gauge customers’ willingness to pay for their products and can determine with some accuracy the effect of price changes on sales volumes.

04-Operations-500

Transformational Outsourcing

  • Research Feature
  • Read Time: 25 min 

Outsourcing can be more than a tool for cutting costs and improving organizational focus. Increasingly, it is a means of acquiring new capabilities and bringing about fundamental strategic and structural change.